Business Operations Manager

About Us

At Hamilton Aesthetics in Palm Beach Gardens, FL, we strive to provide our clientele with the most up-to-date techniques and outstanding customer service. The team at Hamilton goes above and beyond the med spa industry standards, while remaining dedicated to creating natural looking results. Our services include injections, facial treatments, laser treatments, functional health, and weight management. We value collaboration, open communication, and mutual respect, and strive to create a workplace where everyone feels valued and supported.

Position Overview

The Business Operations Manager is responsible for leading daily operations, team performance, and revenue growth. This role combines operational excellence with strategic leadership, balancing business performance with a positive, people-first culture.Were looking for a results-oriented leader who can take an established, high-performing clinic and push it to its next level of success. You bring a balance of operational discipline and sales instinct, with the confidence to identify untapped opportunities and the focus to execute against them.

FLSA Status: Exempt

Key Responsibilities

1. Sales & Business Growth

• Partner with providers to drive clinic sales performance and achieve monthly and annual revenue goals.
• Monitor KPIs; identify opportunities to improve productivity and profitability.
• Initiate and drive growth levers such as promotions, campaigns, events, and membership sales
• Support marketing initiatives and events to grow brand awareness and new client acquisition.

2. Financial & Inventory Management

• Oversee budget performance, expense management, and revenue tracking.
• Provide support to providers and staff to attain individual and clinic level performance goals
• Manage inventory and vendor relationships to ensure adequate supply levels and cost efficiency.

3. Leadership & Culture

• Champion a supportive, professional, and client-focused culture.
• Lead by example, fostering teamwork, accountability, and open communication.
• Provide consistent coaching and performance feedback to ensure staff engagement and excellence.

4. Operations & Staff Management

• Manage daily clinic operations to ensure efficiency, quality, and compliance.
• Oversee scheduling and staffing to maintain optimal coverage.
• Address provider and staff performance concerns proactively and implement improvement plans when needed.

5. Hiring, Training & Development

• Lead the recruitment and onboarding process for new team members.
• Create and maintain comprehensive training programs to ensure high standards of care and service.
• Serve as an in-house expert on the clinics EMR and POS systems, providing ongoing training and support.

6. Compliance & Process Improvement

• Ensure adherence to all applicable state, local, and corporate regulations and policies.
• Develop and refine operational procedures to improve client experience and clinic efficiency.

Required Skills/Abilities

• Effective leadership capabilities
• Ability to supervise and motivate a team
• Strong customer service orientation
• Excellent written and verbal communication skills
• Outstanding organizational and time management skills
• Proficient in Microsoft Office Suite or similar software

Preferred Education and Experience

• Proven experience driving sales performance within a luxury, aesthetic, or high-end retail environment
• Minimum 3 years of management experience in a healthcare, wellness, or service-based business overseeing teams of 10 or more
• Demonstrated success in client-facing roles with an emphasis on delivering an exceptional service experience
• Bachelors degree in business, healthcare administration, or a related field preferred

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Able to travel as needed

Compensation

$75,000 $90,000, bonus eligibility, aesthetic treatments, and employee discounts