Branch Manager

Branch Manager

HOPE Overview

HOPE (Hope Enterprise Corporation, Hope Credit Union and Hope Policy Institute) provides financial services; leverages resources; and engages in advocacy that strengthens the financial health of people in under-resourced Deep South communities. Since 1994, these efforts have benefited more than three million people in Alabama, Arkansas, Louisiana, Mississippi and Tennessee, and influenced billions in persistent poverty communities across the nation.

Job Summary

The Branch Manager is responsible for the operations of assigned HOPE branches. The position will supervise all branch staff, ensuring excellent member service, efficient operations, adherence to procedures, policies, guidelines, and regulatory compliance. Additional responsibilities include maintaining branch security, overseeing daily transactions, ensuring member deposit growth and retention, and addressing any other branch or member-related issues.

Essential Functions

Branch Operations Management

• Manage and oversee all branch operations
• Support cash operations and branch audits in efforts to keep credit union assets secure and within operational limits
• Responsible for goals and objectives per corporate work plan
• Process and approve wire transfers
• Review all daily transactions
• Open and close branch, ensuring accurate completion of all reports, checklists, and procedures
• Perform general administrative duties such as attending meetings, report production, provide information required for investor reporting, etc.
• Back-up Tellers, Head Tellers, and Member Service Representatives when necessary
• Perform other duties as assigned

Team Management and Development

Cross-functional Collaboration

Risk Management and Compliance

Facility Management

Accountability for Business Results

Specified Authority Level

Desired Qualifications

Work Environment

Physical Demands

Comprehensive Benefits Package

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Hope Enterprise Corporation does not participate in or engage in any form of visa sponsorship, including employment-based visa applications or extensions (e.g., H-1B, TN, O-1, OPT, STEM OPT, etc.). Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.