Technical Support Specialist IIVirtualVocations • Alexandria, Virginia, United States

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Technical Support Specialist II

VirtualVocations • Alexandria, Virginia, United States

[job_card.30_days_ago]

[job_preview.job_type]

[job_card.full_time]

[job_card.job_description]

A company is looking for a Technical Support Specialist II.

Key Responsibilities

Respond to customer requests via phone, email, and chat, ensuring timely resolution of issues

Troubleshoot and resolve customer issues, utilizing software updates and knowledge bases

Monitor and resolve daily system issues, ensuring reliable payment operations for merchants

Required Qualifications

High School Diploma or Equivalent

2 years of experience in technical support, FinTech operations, or POS / payment troubleshooting

Associate's Degree in IT, Information Systems, or related discipline (preferred)

Experience supporting integrated POS or SaaS-based payment systems (preferred)

Familiarity with PCI DSS, NACHA, and tokenization / security protocols (preferred)

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Technical Support Specialist • Alexandria, Virginia, United States

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