Technical Writer

Are you a Technical Writer Security Contract Analyst driven to create written content with technical curiosity, and able to write about technical concepts, products and processes in an engaging and customer friendly manner? At Ivanti, we work passionately and authentically, striving to win together and make a real impact for our customers and each other. Join us to elevate your career and help deliver innovative solutions in a dynamic, empowering environment.

Why this role matters

As a Technical Writer you will get information requests and questionnaires from our customers regarding our security product suite. You will collaborate all across our global organization to find the information that you need to provide compelling customer responses that will enable them to maximize their use of our security product suite. Ivanti’s Information Security is a global team of experienced professionals dedicated to ensuring the security of Ivanti’s products, corporate and production networks, environments, and of course, its data.

What you’ll do

Respond to customer requests for information and create responses to help the customer understand our security products

Write engaging content that provides clear technical explanations in a human voice

Work to always improve our existing content library to ensure it is both up to date and of the quality expected of Ivanti content

Develop, review, and maintain internal policies and procedures, especially those relating to information security and compliance

Support and collaborate with our external security vendor by ensuring all required documentation is current, accurate, and accessible

What you will bring

Experience in writing for security policies and customer questionnaires.

Experience and skill at responding to customers’ requests for technical information

Technical policy development and technical policy writing

3+ years’ experience managing security policies and security terms

Project management and administrative support skills

Prior experience working for a technically focused company preferred

Familiarity with 1 or more of the following : NIST, SOC 2, DORA, ISO 27001

Knowledge of SaaS, cloud architecture and security.

Why Ivanti

Friendly flexible working model :

Empower excellence whether you’re at home or in the office and support work-life balance.

Competitive compensation & total rewards : Including health, wellness, and financial plans tailored for you and your family.

Global, diverse teams :

Collaborate with talented people from 23+ countries.

Learning & development :

Grow your skills with access to best-in-class learning tools and programs.

Equity & belonging :

We value every voice. Your story helps inform our solutions for a changing world.

What drives us

Ivanti’s mission is to elevate human potential within organizations by managing, protecting and automating technology for continuous innovation. It is through diverse and inclusive hiring, decision-making, and commitment to our employees and partners that we will continue to build and deliver world-class solutions for our customers.

To learn more about Ivanti’s Mission and Core Values.

Inclusion at Ivanti

Ivanti is proud to be an Equal Opportunity Employer. We’re committed to building a diverse team and fostering an inclusive environment where everyone belongs. We welcome applicants from all backgrounds and walks of life.

Need adjustments during the process? Reach out to talent@ivanti.com we’re happy to help.

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