Front Desk Supervisor

Front Desk Supervisor

Property Description Emery Hotel, Autograph Collection, located in the heart of Minneapolis, is seeking talented individuals to join our team! As a job applicant, you'll have the opportunity to work in a luxury boutique hotel that offers unique experiences and exceptional service to our guests. With positions available in front desk, housekeeping, food and beverage, guest services, and more, there are abundant opportunities for career growth and advancement. Our hotel features stylish and contemporary design, upscale facilities, and a vibrant atmosphere, creating an exciting work environment. As a member of the Emery Hotel team, you'll have the chance to provide personalized service to our guests, work in a creative and innovative team, and be a part of the prestigious Autograph Collection by Marriott brand. Join us in delivering unparalleled hospitality experiences and become a valued member of our team at Emery Hotel, Autograph Collection in Minneapolis!

Overview Emery, Autograph Collection is a modern lifestyle hotel that blends comfort, creativity, and community. Our spaces are designed to inspire, connect, and provide guests with a memorable stay that feels both personal and effortless. We're looking for a dynamic Front Desk Supervisor who brings personality, leadership, and a passion for exceptional guest experiences. As a Front Desk Supervisor, you'll help lead the heartbeat of the hotel. You'll oversee front desk operations, support our Front Desk Agents, and ensure each guest receives a warm, welcoming, and seamless experience - from check-in to check-out. If you're energetic, service-focused, and thrive in an environment that values authenticity and style, this role is for you. Take the next step in your career and be part of a team that values excellence, growth, innovation and teamwork.

Key Responsibilities :

• Supervise, train, and support front desk staff during shifts
• Ensure all check-in / check-out procedures are completed accurately and efficiently
• Respond to guest inquiries, requests, and concerns in a professional and timely manner
• Resolve escalated issues and ensure guest satisfaction
• Monitor front desk operations to maintain service standards
• Assist with scheduling, performance feedback, and team development
• Maintain accurate records, reports, and financial transactions
• Collaborate with housekeeping, maintenance, and other departments to resolve guest issues and enhance guest experiences
• Ensure compliance with hotel policies, safety standards, and operational procedures
• Maintain cleanliness and appearance of the front desk area

Qualifications :

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals : Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

Multiple Tiers of Medical Coverage

Dental & Vision Coverage

24 / 7 Teledoc service

Free Maintenance Medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off (vacation, sick, bereavement, and Holidays)

401K Match

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. EOE AA- Minorities / Females / Vet / Disability / Gender Identity / Sexual Orientation Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify. Salary Range USD $22.00 - USD $24.00 / Hr.