Department Trainee (Grocery, Meat, Seafood, Produce, Kitchen, Bakery)

Job Description

Job Description

The Role :

Reporting to the Department Manager and supervised by the Department Manager and / or Department Head and / or their delegate, you play an important role in maintaining the smooth operation of the Department. You will support the daily activities and offer guidance to junior team members, ensuring optimal performance and adherence to departmental standards.

Major Responsibilities :

• Ensure quality control during receiving, manage inventory and product quality of all products, implement FIFO concept, maintain full product display.
• Execute procedures for handling expired products and effectively manage shrinkage to minimize loss.
• Deliver exceptional customer service with a welcoming smile, greeting and assisting customers enthusiastically, friendly, and courteously.
• Assist customers in product selection and offer recommendations as required to enhance their shopping experience.
• Address customer complaints promptly, fostering positive relationships through attentive service and genuine engagement.
• Provide guidance and supervision to junior team members, provide feedback on staff performance, assist in staff training and development within the department.
• Lead by example, demonstrating proficiency in all assigned duties and setting a standard for excellence.
• Prepare various products for sales activities, ensuring proper presentation in display. Assist in designing and adjusting promotional product displays to enhance visual appeal and sales performance.
• Maintain workplace cleanliness and upkeep of work tools to ensure a hygienic and organized environment.
• Familiar oneself with the location of various products and stay informed about departmental promotions to better assist customers.
• Fulfill any additional responsibilities as assigned by superiors, contributing to the overall efficiency and success of the department.

Knowledge, Skills and Ability Requirements :

1. Willing to work flexible shifts, including weekdays, weekends, evenings, and statutory holidays.

2. Able to stand for extended periods to handle products, regularly moving and lifting items weighing up to 40 pounds.

3. Able to work in low temperature environment (0-4 °ree;C) and in freezing environment (-18 °ree;C) occasionally.

4. Basic computer skills in MS Office.

5. Familiar with relevant tools and equipment, able to interpret product labels.

6. Able to communicate in English, proficiency in Chinese (Cantonese and / or Mandarin) is advantageous.

7. Knowledge of workplace health and safety protocols.

8. Minimum of 2 years of related experience.

9. Demonstrated commitment, accountability, and reliability in previous roles.

10. A good team player, capable of collaborating with and assisting colleagues.

11. Good organization, problem-solving, interpersonal, and customer service skills.

12. Positive, proactive, and self-motivated work ethic.

About T&T

T&T Supermarkets is marking over 30 years as Canada’s favorite Asian grocery store and recently opened our first store location in the United States. Our growth into the US offers great opportunities within our first US flagship store in Bellevue, Washington in the Marketplace at Factoria, spanning 76,000 sq.ft. standing as the largest Asian specialty supermarket in Washington state.

We have additional plans for growth and will also be establishing a regional office in the greater Los Angeles area to grow T&T Supermarket’s vendor base with American food suppliers.

Our founders, Cindy and Jack Lee, created a shopping experience born out of a passion for providing easy access to Asian groceries. Named after their daughters, Tina & Tiffany, T&T started as a family-run business and today, with over 8,000 staff and 38 stores continental-wide (and counting), we created a people-oriented and purpose driven culture to prioritize the best experience for our staff and customers.

We are more than a supermarket; we’re a culinary hub with an in-store kitchen and bakery, offering fresh food so you don’t have to cook every meal. Our mission is to help families connect and create lasting traditions through the joy of food.

Benefits