Blood Services Implementation Specialist

POSITION SUMMARY :

The Blood Services Implementation Specialist Level 1 provides on-site and in-house application support, troubleshooting, and training to an assigned number of upgrade, hardware, or simple implementation clients for the project's duration and approximately 30 days after the live date. Along with the Project Manager and Blood Services Implementation Team Lead, share the responsibility for successfully implementing SoftBank, SoftDonor, and / or SoftID.Tx.

DUTIES AND RESPONSIBILITIES :

• Assists the Project Manager with all activities related to SoftBank, SoftDonor, and / or SoftID.Tx implementation is to ensure all obligations (contractual and otherwise) are met and that the implementation is performed within the defined time frame.
• Provides system file build, system functionality training, pre-live audit, go-live assistance, and post-live audit with the hospital blood bank, donor center, and / or nursing staff.
• Maintains a thorough understanding of the overall capabilities and Best Practice use of the system.
• Guides clients in building and fully utilizing all existing system functionality.
• Provide telephone consultations and web-based training sessions to clients, as needed.
• Logs and assigns an appropriate level of criticality to all SoftBank, SoftDonor, and / or SoftID.Tx-related calls and tasks.
• Prepares and updates agendas, activity trackers, and other documents related to monitoring project progress.
• Works effectively with the Blood Services team members and other SCC staff to ensure timely and satisfactory resolutions to client implementation issues.
• Escalates issues that may adversely affect client satisfaction or the project timeline.
• Effectively manages assigned workload.
• Submits trip reports and travel documentation in a timely manner.
• Actively participates in knowledge-sharing with other Blood Services team members.
• Provide meaningful recommendations for improving the product.
• Monitors emails, voicemail, and instant messaging applications daily and responds in a timely manner.
• Serves as an additional resource for non-assigned clients, as needed.
• Participates in technical training programs as assigned.
• Complies with all approved procedures, directives and guidelines.
• Performs other duties as assigned.

JOB SPECIFICATIONS : Education Required :

An associate’s degree in a Healthcare related field is required. A bachelor’s degree, especially in Medical Technology with specific course work in Transfusion and / or Donor Services, is highly desirable.

Experience Required :

A broad understanding of blood bank, donor, and / or transfusion administration protocol is essential. 2-3 years of previous experience in a blood bank, donor laboratory, or clinical setting is preferred. Prior experience in the usage, file building, and troubleshooting of a laboratory information system (LIS) is highly desirable.

Travel Required : Yes, up to 50%.