Rev Cycle O&I Catalyst / RC PT Financial Exp Catalysts

Optimization & Innovation Specialist

Work where every moment matters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common : Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticuts most comprehensive healthcare network.

The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization. With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system.

The Optimization & Innovation Specialist, under the direction of the Optimization & Innovation Manager, is responsible for partnering with revenue cycle teams to identify operational pain points and support improvement initiatives. They will conduct data analysis to improve performance improvement efforts while supporting the development and documentation of current and future-state workflows. They will assist in the implementation of automation and process optimization technologies as well as participate in stakeholder meetings and knowledge-sharing activities. They must also maintain compliance and documentation updates for implemented improvements. Serves as a role model by displaying the HHC H3W leadership behaviors. Provides departmental coverage as necessary.

Position Responsibilities

Key areas of responsibility include :

• Collaborates directly with front-line staff to understand current-state workflows and day-to-day challenges.
• Fosters embedded relationships with operational partners to ensure alignment with improvement efforts.
• Assists in interpreting key performance metrics such as denial rates and collections efficiency.
• Translates data insights into actionable recommendations tailored to department-specific goals.
• Participates in collaborative working sessions with teams to map workflows using clear visual tools.
• Incorporates stakeholder feedback to ensure operational feasibility and staff adoption.
• Works with technical teams and end users to support testing and integration of automation tools.
• Identifies ways to streamline repetitive tasks while ensuring compliance and accuracy.
• Actively contributes in team huddles, debriefs, and cross-departmental forums to promote transparency.
• Captures and shares feedback from operational partners to refine processes and increase user buy-in.
• Ensures workflows, process changes, and tool usage are clearly documented and up-to-date.
• Supports adherence to internal standards and applicable regulatory requirements.
• Supports the creation of job aids and tip sheets tailored to various user roles.
• Provides hands-on assistance during go-lives and team onboarding to drive process adoption.
• Daily / weekly monitoring and reporting of department-specific metrics and organizational key performance indicators.
• Provides coaching and mentoring as needed to improve staff performance.
• Attends daily LEAN huddles and maintains huddle board.
• Promotes team engagement in the daily huddles.

Training and Development

Ensures HealthStream learnings are completed. Completes initial training for comprehension of essential job responsibilities and continuous training to remain proficient with front-end enhancements to the registration process. Develops proficiencies in other areas of the revenue cycle to provide additional support. Helps with process improvement initiatives and decision making.

Performs other duties as directed and / or required.

Regularly assists / supports coworkers in every aspect of their duties.

Qualifications

Requirements and specifications include :

Education

Minimum : Some education in healthcare field, Business, Information Systems, or a related field; or equivalent work experience.

Preferred : Associates degree in relevant Healthcare field preferred; advanced coursework or certifications in process improvement is a plus.

Experience

Minimum : 2 years of experience in healthcare revenue cycle operations or business process improvement.

Preferred : Experience with healthcare IT systems (e.g., Epic, OnBase); exposure to Lean, Six Sigma, or change management principles.

Language Skills

Excellent verbal and written communication skills.

Knowledge, Skills and Ability Requirements

Foundational knowledge of revenue cycle processes; basic understanding of performance metrics (e.g., denials, collection rates); strong analytical, organizational, and collaboration skills; interest in process improvement and automation (e.g., RPA).

We take great care of careers. With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge helping to bring new technologies, breakthrough treatments, and community education to countless men, women, and children. We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure work / life balance. Every moment matters. And this is your moment.