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Intake Coordinator
Intake CoordinatorFamilies Together Of Orange County • Tustin, CA, US
Intake Coordinator

Intake Coordinator

Families Together Of Orange County • Tustin, CA, US
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  • [job_card.full_time]
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Job Description

Job Description

Description :

Position Purpose : Under the supervision of the Clinical Manager, the Intake Coordinator is an essential member of the clinical team as a facilitator of clinical mental health assessments. The Intake Coordinator’s primary function is to facilitate the admissions process, which includes risk assessments and appropriateness for services (both therapy and psychiatry).

FTOC’s Expectations of all Employees

  • Adheres to all FTOC Policies and Procedures.
  • Providing the upmost customer service experience to all clients
  • Conducts self in a manner that always represents FTOC’s core values.
  • Maintains a positive and respectful attitude with all work-related contacts.
  • Communicates regularly with immediate supervisor about Departmental and FTOC concerns.
  • Consistently reports to work as scheduled and in a timely manner prepared to perform the duties of the position.
  • Meets productivity standards and performs duties as workload necessitates.
  • Ability to train on all Learning Management Systems (LMS) by self-learning models from FTOC’s EMR.

Core Duties and responsibilities, include but are not limited to :

  • Provide clinical assessment to determine appropriateness of services using screening questionnaires and risk assessments
  • Coordinate the scheduling of intakes for therapists and psychiatry providers
  • Conduct record reviews (ROI, custody paperwork, etc.)
  • Consult with Clinical Director, Manager, or Supervisor as needed
  • Review internal referrals weekly, conduct outreach to referrals within 5 business days, document attempts, and close the loop by informing providers of the outcome of the referral
  • Address urgent referrals within 2 business days and close the loop by informing providers of the outcome of the referral
  • Communicate with the administrative team to ensure review of the patient’s insurance and eligibility coverage, and inform the patient of copay / good faith estimate
  • Provide individual and group therapy, as needed
  • Ensures all appointments are properly created, scheduled, and confirmed
  • Manage waitlist and waitlist outcomes
  • Attend meetings as applicable to the job title. (i.e., all staff meetings)
  • Behave professionally and work collaboratively with co-workers to increase productivity
  • Refer therapy and psychiatry patients to outside specialists or agencies as needed, using clinical judgment and higher-level care parameters
  • Respond to crisis situations and intervene therapeutically as necessary; assesses for the safety of the patient and assesses for suicidality, homicidal, and self-harm ideation
  • Complete documentation within the organization policy within 72 hours
  • Maintain a capacity expectation of 60%
  • Assist with quality measures
  • Provide clinical supervision to ASW and MSW interns
  • Perform other duties and projects assigned by the Clinical Manager of Mental Health
  • This job description in no way states or implies that these are the only duties to be performed by the employee. He or she will be required to follow any other instructions and to perform other duties, within scope, as assigned by his or her supervisor.

    • Teamwork and Interpersonal Skills :

  • Displays an awareness of others' needs and consistently acts in their best interests.
  • Exhibits courtesy, mutual respect, and compassion in all interactions with others.
  • Takes initiative to propose constructive solutions to challenges.
  • Recognizes and respects differences while actively seeking more effective communication approaches.
  • Demonstrates a positive and professional response to changes and challenges.
  • Nurtures positive working relationships and contributes to a collaborative work environment.
  • Exhibits effective teamwork, working cohesively to support the organization in achieving its goals and objectives.
  • Adapts smoothly to shifting workplace priorities.
  • Attends and actively participates in scheduled meetings, whether weekly, bi-weekly, or monthly.

    • Requirements :

    Education, Qualifications, and Experience :

  • LCSW / LMFT required
  • Bilingual : Spanish required
  • Minimum 3 years of related experience
  • 2 years post licensure required
  • Experience in clinical intake and assessment processes
  • Strong computer skills, acute attention to detail, confident and professional communication
  • Knowledgeable in general EMR / EHR systems is preferred

    • Work Schedule :

  • FTOC is an in-person organization first, and foremost. Employees are expected to be on-site for their scheduled shifts.
  • Hours of operation are Monday to Friday 8 a.m. to 8 p.m., however, employee schedules vary, depending on organizational, staffing, community, and patient needs. As such, FTOC may need to modify work schedules to meet such needs.
  • Holidays and weekends may be required depending on an employee’s department due to organizational, staffing, community, and patient needs as FTOC continues to grow and expand work days and hours.
  • Overtime may also occur due to organizational, staffing, community, and patient needs.

    • Work Location :

  • While employees may be assigned a primary site (Tustin, Garden Grove, Fountain Valley, Wellness Center, Mobile Units, Treehaven, Magnolia, Telehealth, etc.), employees may be required to temporarily fill in at another site based on organizational, staffing, community, and patient needs.

    • Travel Requirements :

  • Occasional travel will be required. Employees must be able to travel to FTOC sites as needed, including with short notice.

    • Physical Demands and Working Conditions :

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee may be required to drive to FTOC facilities as needed. The ability to sit for extended periods of time, and the ability to occasionally lift and / or move up to 25 pounds.
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