Dental Scheduling Coordinator

Job Description

Job Description

Scheduling Coordinator / Patient Experience Expert-Gretna, NE

Neighborhood Dental in Gretna, NE is looking for you! As we grow, we are seeking an outgoing, friendly, motivated and customer-oriented professional with a great attitude in the Dental field. The right candidate must have exceptional customer service skills and a passion for helping patients. The person we are seeking MUST be a TEAM player who is self-motivated, hardworking, willing to learn, and can multi-task like a ninja!

Primary Responsibilities :

• Outstanding mind for multitasking and Scheduling multiple columns in a busy Dental clinic!
• Providing excellent customer service to all patients
• Bringing a positive and professional atmosphere for patients and team members
• Actively monitoring schedule to ensure providers meet daily goals
• Ensuring team is adhering to established protocols for patient follow-up
• Answering incoming calls to meet patient need
• Making outgoing calls, sending emails, and text messages regarding appointments
• Scheduling appointments for checkups and dental treatment
• Checking / responding to office voicemails, emails, and text messages
• Checking and responding to appointment requests via online scheduling platform and Social Media
• Updating and maintaining various reports for accurate data entry
• Practicing HIPAA and maintaining compliance
• Encouraging and training new team members, empowering them to succeed
• Working with other professionals in your department to continually improve and develop the role
• Attending regularly scheduled department meetings
• Confirming appointments
• Verifying pre-medications
• Checking patients in and out
• Collecting payment at the time of service and patient payment entering
• Updating patient records when checking in patients by ensuring phone, address, and insurance are current
• Scanning patients’ Identification, insurance card(s), and paperwork
• Assisting patients in scheduling with specialists, if needed
• Creating and submitting accurate dental claims
• Monitoring and maintaining patient common areas, ensuring they are clean and presentable
• Verifying patients’ dental insurance benefits and updating plan information

Ideal candidates will have the following experience :

1 year minimum Dental front office experience

Multi-line phone proficiency

Knowledge of Dental terminology

Dentrix Ascend software knowledge experience!

Applicant Qualification Considerations :

Job Type : Full-Time hours, Monday thru Friday. (Part-time will also be considered.)

Pay Rate : $21.00 - $24.00 / hourly

Benefits :

Schedule :

Experience :

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