Technical Support EngineerVirtualVocations • Kansas City, Kansas, United States
Technical Support Engineer
VirtualVocations • Kansas City, Kansas, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Technical Support Engineer to assist customers with technical challenges on their Auditing Platform.
Key Responsibilities
Take end-to-end ownership of customer support cases, providing actionable solutions
Investigate and resolve technical issues, identifying root causes and implementing fixes
Perform configuration and environment tuning to align with best practices and client needs
Required Qualifications
3+ years of experience in Technical Support, IT, or a related technical field
Strong technical aptitude and ability to learn complex products quickly
Experience in troubleshooting and diagnosing technical issues
Collaborative mindset with experience working across various teams
Familiarity with ticketing tools and basic SQL queries is a plus
[job_alerts.create_a_job]
Technical Support Engineer • Kansas City, Kansas, United States
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