Shift Manager, Security

YOUR MISSION (The Job Description)

The Shift Manager will play an important role in supervising the daily activities of the Security Department on the assigned shift working closely with Security Director.

THE NITTY-GRITTY (The Essential Job Duties) Including but not limited to:

• Supervise, train, and evaluate security staff to ensure employees receive necessary guidance to accomplish established objectives in accordance with departmental standards
• Ensure proper arrest procedures and detainment techniques are clearly understood and carried out in accordance with civil / criminal laws and company policy and procedures; assists various local, state, and federal authorities in various activities and investigations to ensure that procedures and laws are observed
• Maintain all current information on cheats, thieves, vagrants, etc. to ensure the protection of company assets, patrons, and employees; develops and maintains open communications with law enforcement agencies and security personnel of other casinos to relay security information
• Resolve customer complaints and ensure that all areas of proper customer service are adhered to
• Provide support to departmental management in the event of troublesome terminations, thefts, investigations, and procedures as requested
• Handle all drug testing procedures for reasonable suspicion, assuring that the hotel and casino maintains its procedures and liability issues
• Ensure that all proper procedures for the Games Department are correctly implemented and maintained, i.e., fills, credits, transfers, pit boxes, drops, etc.
• Other duties as assigned

WHAT IT TAKES (The Qualities We Look For)

• Great team player with the ability to create excellent working relationships across the group. Collaborative approach with all departments
• Ability to break down barriers and resolve potential conflicts swiftly and effortlessly
• Strong communication and presentation skills to all levels of management
• Creativity and innovation are essential!
• Ability to think outside the box and approach all issues with a completely fresh approach
• Ability to anticipate needs and over deliver wherever possible
• Candidates must think on their feet and use their initiative to solve problems and deliver solutions
• Excellent customer relations, communication, presentation, and organization skills of utmost importance
• Able to change direction and work on multiple project aspects at once
• Enthusiastic, passionate, able to inspire and motivate others
• Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, Innovative, Original, and Personable, and striving to deliver high quality and brilliant customer servic

MUST HAVE'S

• Always communicate effectively, with customers as well as all levels of employees
• Possess or be able to obtain a TAM card
• Possess or be able to obtain a Nevada Gaming license
• Read and write legible reports
• Identify and quickly respond to potential problems and conflicts and defend self and others in combative situations
• Make quick decisions using good judgement
• Understand and become proficient with a variety of computer programs and office equipment
• Must be able to conduct employee performance evaluations in an impartial and fair manner
• Must be able to conduct employee progressive discipline
• Identify potential problems and resolve conflicts in a timely manner
• Assist sick or injured customers and employees
• Valid Nevada driver's license required with clean driving record
• Always communicate successfully with the senior executive staff, customers and all levels of employees
• Must be able to communicate successfully with fire and health inspectors, law enforcement personnel, medical personnel, and other outside agencies

WOULD BE NICE TO HAVE'S

• Basic knowledge of Nevada civil and criminal laws
• Knowledge and understanding of electronic, video and alarm functions
• Knowledge and understanding of Nevada laws concerning powers of arrest
• Two years progressive experience in Security operations or equivalent
• Supervisory experience preferred
• Have knowledge of programs to address problem gambling
• Bilingual English/Spanish

THE WORKING CONDITIONS

• Spend the majority of the shift in the casino, subject to varying levels of crowds, sound, vibration, and smoke, the severity of which depends upon customer volume. You may come into contact with pet hair/dander
• Must be able to work with the varying heights, levels of lighting, and crowds
• Must be comfortable to work in loud environment with varying sound levels
• Must possess reading, writing and mathematical skills to write legible reports and effectively communicate in English with guests and Team Members
• Maintain physical stamina and proper attitude to work under pressure and deal effectively with guests, management, and employees
• Must be able to work in inclement weather to include heat, rain, wind etc. Proper protection is provided
• Must be able to stand for entire shift
• Lift, push, and pull drop boxes weighing 50 lbs. and money carts over 100 lbs.

VALUABLE TRAITS

• 50% logical / 50% creative / 100% AWESOME
• Enjoy working with a team and alone as the situation dictates
• Adaptive, Flexible!
• Embody "great attitude"
• Unwavering integrity and endless work ethic
• Appreciate constructive feedback, as well as graciously providing the same
• Tenacious and self-motivated

This is not an exhaustive list of duties, responsibilities, and conditions.

*Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer*