Customer Service Representative

Customer Service Representative

The Customer Service Representative facilitates internal and external customer satisfaction.

Critical Job Functions:

• Answers internal and external customer inquiries in a timely, courteous, and professional manner.
• Faxes hot sheets to the correct terminals.
• Assists terminals with granting requests for special delivery requirements.
• Traces freight for customers.
• Performs other administrative duties such as answering telephone lines, print and fax customer reports, supply rates quotes and contracts, print and update monthly service studies.
• Manages assigned accounts.
• Receives pick-up calls.
• Participates in proactive team efforts to achieve departmental and company goals.
• Performs routine duties with minimal supervision following standard practices or procedures; occasional check of work while in progress; work is reviewed upon completion.

Job Requirements:

• High school diploma or general education degree (GED); or one to three months' related experience and/or training or equivalent combination of education and experience.
• Relies on written and verbal communication.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Communicates internally with Collections, Dispatch, OS&D, MIS, Safety and Rates, and externally with terminals, sales force, and customers.
• Specific industry or position skills.
• Intermediate personal computer skills, including electronic mail, routine database activity, word processing, spreadsheet, graphics, etc.
• Preferred knowledge of AS/400 and Microsoft Office.
• Proficient typing, filing and ten key skills.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to prioritize tasks.
• Ability to handle multiple tasks and projects simultaneously.

Physical Demands and Work Environment:

• Physical Demands:
  • Sedentary physical activity performing non-strenuous daily activities of an administrative nature.
  • While performing the duties of the job, the employee is regularly required to sit, reach/handle items, work with the fingers, and talk and hear others in conversations via the phone or in person. The employee is occasionally required to stand and walk.
• Work Environment:
  • The noise level is moderate based on general conversation tones, ringing phones and laser printer operation.
  • Work in well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation.

Compensation:

• The estimated compensation for this role is $18.00 per hour.

Job Location:

• Milwaukee, WI

Benefits:

• PTO
• Paid Holidays
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401k

Roadrunner Freight is building something special with great people, a winning culture and a differentiated service offering in the marketplace. Join us today to grow your career!

*We will not accept unsolicited candidates from external recruiters or recruiting agencies. Thank you!

Additional Requirements

Summary

Roadrunner's Smart Long Haul is revolutionizing the industry with significant investments in technology, a culture of continuous improvement, and intelligent and efficient direct routing. A Top 100 Trucking company by Inbound Logistics and a Top Tier Service Carrier by Mastio, Roadrunner is an LTL industry leader on the rise. As a long-haul, metro-to-metro LTL carrier, Roadrunner offers more direct routes than any other nationwide Less-than-Truckload carrier in the United States. With a nationwide presence, terminals across 40+ markets, and more than $400 million in revenue, the company's Smart Long-Haul Network is the preferred choice for shippers looking to move freight quickly and reliably. Roadrunner is growing and looking for a highly motivated Customer Service Representative to join our winning team. If you are results driven and looking for a rapidly growing company with high growth and earnings potential, apply today!We Run Safe. We Run Smart. We Run Together.