Network Analyst

A company is looking for a Network Analyst / Engineer to manage network-related incident triage during U.S. business hours.

Key Responsibilities

Triage 15-30 network-related tickets per week, ensuring timely response and accurate categorization

Troubleshoot connectivity issues using various analysis tools and resolve or escalate incidents as needed

Work with helpdesk teams and other stakeholders to gather details, validate symptoms, and close out cases

Required Qualifications

2+ years in a helpdesk or network support role or a 2-year degree in Information Systems, Computer Science, or a related field

Entry-level networking certifications (A+, CCNA, or equivalent) or a demonstrated understanding of foundational network concepts

Solid grasp of the OSI model, basic routing concepts, VLANs, and Wi-Fi fundamentals

Ability to navigate and interpret Cisco NX-OS (CLI) and Meraki Dashboard

Strong English fluency (B2 level or higher) for effective communication