Associate Director of Design Research

Employer Industry : Healthcare Insurance Services

Why consider this job opportunity

Salary up to $206,300 per year

Bonus incentive plan based on company and individual performance

Comprehensive benefits including medical, dental, and vision coverage, 401(k) plan, and generous paid time off

Opportunity for career advancement and growth within a leading healthcare organization

Flexible remote work arrangement with occasional travel for training or meetings

Supportive and collaborative work environment focused on improving consumer experiences in healthcare

What to Expect (Job Responsibilities)

Set the vision, strategy, and overall learning agenda for design research contributions to the Plan Shopping portfolio

Drive human-centered practices across the portfolio and ensure high-quality research execution

Lead research team members to gather insights on consumer experience needs and translate them into actionable opportunities

Collaborate with design, product, marketing, and strategy leaders to align research contributions with organizational priorities

Manage and mentor a high-performing team, providing strategic direction and ensuring alignment with organizational goals

What is Required (Qualifications)

8-10 years of experience leading design research in innovation and human-centered design

Minimum of 3 years managing design research team members

Exceptional communication, problem-solving, coaching, and management skills

Advanced education or expertise in design research (e.g., BS, MS, or PhD in a research-related discipline)

Understanding and experience with various UX and design research methodologies

How to Stand Out (Preferred Qualifications)

Experience designing for senior adults or healthcare audiences

E-commerce experience

Familiarity with tools like Usertesting, Qualtrics, and Dscout

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