Customer Service Representative

Job Description

Job Title : - Customer Service Representative

Duration : - 12 - months position (May go Longer)

Location : - Louisville, Kentucky

Work Hours : - Second Shift (02 : 00 PM to 10 : 00 PM)

Job Description : -

• Receives processes and verifies the accuracy of orders from customers and customer purchase orders.
• Initiates required action for response to customer service requests for order changes including the maintenance of order information files and communicate changes to the appropriate personnel.
• Receives inquiries from and / or contact the company's customers to resolve a variety of order related issues.
• Loads and maintains bills of material (BOM’s) for the plant.
• Maintains and updates routing instructions per customer.
• Operates a computer workstation to obtain and extract order information and provides Customer Service management with the data for inclusion in reports.
• Performs assigned system maintenance to various electronic order files.
• Makes required changes / updates in SAP system per production requirements, BOM’s, relief files, etc.
• Develops and recommends changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the Customer Service Department.
• Prepares, generates and distributes daily reports and order acknowledgments to appropriate personnel.
• Prepares invoices and tests certificates for shipments of finished goods and customer samples.
• Assists in APQP process with Quality Department.
• Provides back-up support to other group members (i.e. Supervisor, Inventory Specialist) in the performance of job duties as necessary.
• Performs other duties as required.

Skills Required