IT Support Technician

IT Technician II (Call Center Support)

Raytown, MO 64138

6+ Months Contract

The Workstation Support Technician II plays a vital role in maintaining the smooth operation of an organization's computer workstations and related technology. Under general supervision, this position provides technical assistance to end users by installing, maintaining, and upgrading workstation hardware, software, and operating systems. The technician also supports multifunction printing devices, smartphones, tablets, Aruba VPNs, and coordinates workstation moves and equipment upgrades. As a key point of contact for troubleshooting, the role involves diagnosing and resolving hardware and software issues ranging from simple to highly complex through Service Desk escalations and in-office support. By ensuring users can effectively utilize their technology tools, the Workstation Support Technician contributes significantly to the overall efficiency and reliability of the IT environment.

Key Responsibilities

• Provide timely and effective technical support to end users via in-person, phone, email, chat, and ticketing systems
• Diagnose and troubleshoot workstation, software, printer, and networking issues, including support for remote and hybrid work setups using company-provided hardware
• Install, configure, and maintain operating systems, Microsoft Office 365, and other business-critical applications
• Assist with new workstation setup, including user accounts, email configuration, and required applications
• Support and maintain multifunction printers, smartphones, tablets, audio-visual systems, ruggedized laptops, virus kiosks, and other specialized equipment
• Perform workstation setups, relocations, upgrades, and hardware maintenance
• Assist with account management tasks such as password resets, access permissions, and user provisioning
• Troubleshoot network connectivity issues and escalate unresolved problems to Tier III support as needed
• Maintain accurate documentation of support activities, troubleshooting steps, and resolutions within the ticketing system
• Track and manage hardware inventory, ensuring devices are properly logged and accounted for throughout their lifecycle
• Educate end users on basic troubleshooting techniques and IT best practices to reduce recurring issues
• Ensure compliance with IT policies, procedures, and security standards
• Contribute to the development and maintenance of technical documentation, user guides, and standard operating procedures
• Stay informed on industry trends, emerging technologies, and advancements in workstation support
• Prioritize support requests based on urgency and business impact to minimize operational disruptions
• Perform other duties as assigned to support team or organizational needs

Qualifications

Strong soft skills, including :

Physical Requirements

Work Environment

May require occasional after-hours or weekend support for critical issues or scheduled maintenance

Work may involve exposure to varying environmental conditions depending on site location

About US Tech Solutions :

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.