Quality Assurance Analyst

A company is looking for a Quality Assurance Analyst I responsible for identifying quality inefficiencies within the Member Experience call center.

Key Responsibilities

Monitor calls, claims, and other activities, scoring performance based on established criteria

Compile results into actionable reports with recommendations for process improvements

Maintain and update tracking databases to support monitoring activities

Required Qualifications

Associates degree or equivalent work experience required

Bachelor's degree preferred

3 or more years of experience in healthcare or health insurance

One or more years of experience in claims, customer service, billing / coding, or data entry