Talent.com
Client Service Coordinator
Client Service CoordinatorBanfield Pet Hospital • Montgomery, AL, US
Client Service Coordinator

Client Service Coordinator

Banfield Pet Hospital • Montgomery, AL, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
  • [job_card.part_time]
[job_card.job_description]

Client Service Coordinator

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

Essential responsibilities and tasks include :

  • Live and exemplify the Five Principles of Mars, Inc. within self and team.
  • Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
  • Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
  • Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
  • Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
  • Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
  • Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
  • Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
  • Conduct administrative functions as necessary.
  • Other job duties as assigned.

The Five Principles :

  • Quality The consumer is our boss, quality is our work and value for money is our goal.
  • Responsibility As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
  • Mutuality A mutual benefit is a shared benefit; a shared benefit will endure.
  • Efficiency We use resources to the full, waste nothing and do only what we can do best.
  • Freedom We need freedom to shape our future; we need profit to remain free.

    • Hiring qualifications :

  • Competencies : Leadership, Customer Focus, Peer Relationships, Integrity & Trust, Action Oriented, Listening, Functional Preventative Care and OWPs, JP Communication Skills, Client Service Skills, Priority Setting, Time Management
  • Capabilities and experience : Ability to multi-task, Communication skills, Organizational ability, Problem solving skills, Client service skills, Intellectual ability, Mathematical ability, Computer skills
  • Attitudes : Initiative, Integrity, Cooperativeness, Flexibility, Independence, Tolerance for Stress / Resiliency

    • Special working conditions :

  • Ability to work at a computer for long periods of time.
  • Ability to be confident around pets.
  • Client needs and work volume may often require more than 40 hours per week.
  • This position requires special hours including working weekends and evenings.
  • The noise level in the work environment is moderately high.
  • Requires sufficient ambulatory skills in order to perform duties while at hospital.
  • Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.
  • Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • Position is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication / controlled substances.

    • Experience, education and / or training :

  • High School Diploma or equivalent preferred.
  • Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.
  • One year related experience required with customer service preferred.
  • Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

    • The pay range for this role is $15.00 - $17.70 Hourly. The specific rate determined based on the candidate's experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.

    Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Check out some of our "Meow-velous" benefits :

  • Comprehensive Medical, Dental, and Vision Insurance
  • Generous Retirement Plans (401(k) and Roth)
  • Best-in-Class Student Debt Relief Program (for Full-Time DVMs)
  • Paid Time Off and Holidays
  • Top-Tier Mental Health and Wellbeing Resources
  • Associate Life Insurance (company-paid) & Supplemental Life Insurance
  • Company-Paid Short- and Long-Term Disability
  • Flexible Spending Accounts (FSA)
  • Health Savings Account (HSA)
  • Paid Parental Leave
  • Continuing Education Allowance (for Eligible Positions)
  • Back-Up Child and Elder Care & Family Support Resources
  • Fertility and Family Building Support
  • Digital Exercise Therapy
  • Voluntary Protection Benefits
  • Legal Plan
  • Identity Protection
  • Commuter Benefits
  • Three Free Optimum Wellness Plans for Pets
  • Exclusive Discounts

    • Benefits eligibility is based on employment status. Full-time (FT) Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only); Part-time Associates are eligible for those benefits with an asterisk (

  • ).
    • [job_alerts.create_a_job]

    Client Service Coordinator • Montgomery, AL, US

    [internal_linking.related_jobs]
    Front Desk Sales & Operations

    Front Desk Sales & Operations

    The Joint Chiropractic • Montgomery, AL, US
    [job_card.full_time] +1
    [filters_job_card.quick_apply]
    Front Desk Sales & Operations Coordinator Type : .Part-Time | Rotating Saturdays | Small-Team Environment | Potential for Full-Time WHY YOU’LL LOVE THIS ROLE You’ll be the heartb...[show_more]
    [last_updated.last_updated_30]
    Executive Support Coordinator

    Executive Support Coordinator

    Keller Executive Search • Montgomery, AL, US
    [filters.remote]
    [job_card.full_time]
    [filters_job_card.quick_apply]
    This is a position within Keller Executive Search and not with one of its clients.Ready to supercharge executive searches at a global firm impacting top talent worldwide? Join Keller Executive Sear...[show_more]
    [last_updated.last_updated_variable_days]
    Service Team

    Service Team

    Panda Restaurant Group • Prattville, AL, US
    [job_card.full_time]
    Join us as a Service Team Associate.We’re looking for friendly team players to create a warm environment for our guests and provide great service for our guests. Thrive in a safe and supportive work...[show_more]
    [last_updated.last_updated_30]
    Benefits Customer Service Coordinator (50k-90k per year)

    Benefits Customer Service Coordinator (50k-90k per year)

    Professional Careers • Montgomery, Alabama
    [job_card.full_time] +1
    We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Client Relations Specialist

    Client Relations Specialist

    The Strickland Group • Montgomery, AL, US
    [job_card.full_time] +1
    [filters_job_card.quick_apply]
    Join Our Dynamic Team – Unlock Your Potential!.Are you ready to take control of your future and build a career in one of the most stable and lucrative industries?. We are seeking driven indivi...[show_more]
    [last_updated.last_updated_30]
    Client Success Manager

    Client Success Manager

    Globe Life : Moore Organizations • Montgomery, AL, United States
    [job_card.full_time]
    Educate union and credit union members on the value of life insurance and basic financial literacy ◾Conduct virtual client meetings using warm, pre-qualified leads (no cold calling) ◾Provide tailor...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    E-Services Payment Specialist

    E-Services Payment Specialist

    ASE Credit Union • Montgomery, AL, USA
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Responsible for accurate and timely processing of member payments as well as member related issues with Electronic banking services. It includes a high level of incoming / outgoing member service call...[show_more]
    [last_updated.last_updated_variable_days]
    Travel CT Tech - $1,451 to $1,608 per week in Atmore, AL

    Travel CT Tech - $1,451 to $1,608 per week in Atmore, AL

    AlliedTravelCareers • Montgomery, Alabama, US
    [job_card.full_time]
    AlliedTravelCareers is working with LRS Healthcare to find a qualified CT Tech in Atmore, Alabama, 36502!.Ready to start your next travel adventure? LRS Healthcare offers a full benefits package, 2...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel CT Tech - $1,972 to $2,186 per week in Montgomery, AL

    Travel CT Tech - $1,972 to $2,186 per week in Montgomery, AL

    AlliedTravelNetwork • Montgomery, Alabama, US
    [job_card.full_time]
    AlliedTravelNetwork is working with LRS Healthcare to find a qualified CT Tech in Montgomery, Alabama, 36106!.Ready to start your next travel adventure? LRS Healthcare offers a full benefits packag...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Client Support Specialist

    Client Support Specialist

    Talent Find Professional • Montgomery, AL, us
    [job_card.full_time] +1
    [filters_job_card.quick_apply]
    Remote Agent — Talent Find Professional.Many people want work that feels meaningful and gives them the freedom to build a better future. At Talent Find Professional, we help motivated individuals st...[show_more]
    [last_updated.last_updated_variable_days]
    Customer Service Associate

    Customer Service Associate

    Alabama Staffing • Montgomery, AL, US
    [job_card.full_time]
    As a CBRE Customer Service Associate, you will guide the team responsible for assigning tasks related to resolving complex day-to-day and escalated issues. This job is part of the Customer Service j...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel CVOR Tech - $2,045 per week in Birmingham, AL

    Travel CVOR Tech - $2,045 per week in Birmingham, AL

    AlliedTravelCareers • Montgomery, Alabama, US
    [job_card.full_time]
    AlliedTravelCareers is working with TRS Healthcare to find a qualified CVOR Tech in Birmingham, Alabama, 35243!.TRS Healthcare is seeking an experienced OR - CVOR CVOR Tech for a travel assignment ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel CT Tech - $1,451 to $1,608 per week in Atmore, AL

    Travel CT Tech - $1,451 to $1,608 per week in Atmore, AL

    AlliedTravelNetwork • Montgomery, Alabama, US
    [job_card.full_time]
    AlliedTravelNetwork is working with LRS Healthcare to find a qualified CT Tech in Atmore, Alabama, 36502!.Ready to start your next travel adventure? LRS Healthcare offers a full benefits package, 2...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Supervisor Cash Application PB

    Supervisor Cash Application PB

    Alabama Staffing • Montgomery, AL, US
    [job_card.full_time]
    Patient Account Services Supervisor.The Patient Account Services (PAS) Supervisor is responsible for day-to-day operations of the Revenue Cycle Organization. This role is responsible for implementin...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel CT Tech - $1,972 to $2,186 per week in Montgomery, AL

    Travel CT Tech - $1,972 to $2,186 per week in Montgomery, AL

    AlliedTravelCareers • Montgomery, AL, US
    [job_card.full_time]
    AlliedTravelCareers is working with LRS Healthcare to find a qualified CT Tech in Montgomery, Alabama, 36106!.Ready to start your next travel adventure? LRS Healthcare offers a full benefits packag...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Member Contact Center Financial Services Representative

    Member Contact Center Financial Services Representative

    ASE Credit Union • Montgomery, AL, USA
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Responsible for accurately processing financial transactions and assisting members with a variety of products and services. Provides friendly, professional, and confidential service to members while...[show_more]
    [last_updated.last_updated_30]
    CRNA Locums

    CRNA Locums

    All Star Healthcare Solutions • Montgomery, US
    [job_card.full_time]
    All Star Healthcare Solutions is seeking a CRNA to assist with locums coverage in Alabama.All Star Healthcare Solutions benefits. Dedicated, specialty-specific consultants.Paid and coordinated trave...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Member Contact Center Agent

    Member Contact Center Agent

    ASE Credit Union • Montgomery, AL, USA
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Receives incoming calls and respond to members questions and / or requests.Presents additional products, services or resources to the members. Provides direct support services and resolves issues for ...[show_more]
    [last_updated.last_updated_30]