Senior Manager, Account Success, Commercial

Senior Manager, Account Success, Commercial

It's an exciting time at Crossbeam. We built our company on a simple but powerful realization : partner ecosystems hold untapped potential to transform how companies go to market. That insight became a movement, now embraced by more than 30,000 companies using Crossbeam to unlock new data, build new growth engines, and provide powerful new market context to their AI agents. We're scaling with speed, focus, and a vision that's reshaping the future of go-to-market, backed by top-tier investors like Andreessen Horowitz, Insight Partners, Redpoint, FirstMark, Salesforce Ventures, and HubSpot Ventures.

The opportunity ahead is exciting, and we're pursuing it with curiosity, high standards, and a shared commitment to doing the best work of our careers.

About The Role

We're looking for an SMB Account Success Leader to lead the charge in driving retention, growth, and customer value across our fastest-growing customer segment. This leader will oversee two distinct success motions across different plan types and team structures - owning both the operational rhythm and strategic direction for our SMB book of business. You'll be responsible for driving Gross Revenue Retention, expansion within existing accounts, and pipeline generation. Think of this as a hybrid of customer success leadership, commercial strategy, and operational excellence - all anchored in a coaching-first mindset.

What You'll Do

• Lead, coach, and inspire a team of Account Success Managers (ASMs) across multiple motions - ensuring consistent customer engagement, adoption, and value realization.
• Own the SMB retention number : drive proactive health management, renewal excellence, and growth with our customers.
• Drive pipeline generation from the existing base through success-led outbound, usage expansion, and partner-assisted plays.
• Identify risk and execute retention and expansion plays across accounts, prioritizing customer health and happiness, while building scalable playbooks and success cadences (both automated and high-touch) tailored for the SMB segment.
• Coach the team to excellence : raise skill levels across communication, consultative selling, and customer management.
• Celebrate wins and build culture : drive a transparent, accountable, high-energy environment where everyone learns and grows.
• Implement strong process discipline across renewal tracking, adoption, and risk identification, while representing SMB Success in forecast planning and broader GTM leadership discussions.
• Collaborate cross-functionally with Sales, Marketing, Product, and Partnerships to align customer lifecycle, renewal, and expansion motions.

What You Bring to the Table

Why You'll Love It Here

What Success Looks Like in 90 Days

Our Benefits

Equal Opportunity Employer

We're proud to be an Equal Opportunity Employer and are committed to building a team that reflects a wide variety of backgrounds, perspectives, and skills. We don't discriminate on the basis of race, color, religion, national origin, age, sex, gender identity or expression, sexual orientation, disability, veteran status, genetic information, or any other protected characteristic.

If you need reasonable accommodations during any part of the application or interview process, please let us knowwe're happy to support you.