Applications Administrator II

Job Summary Overview

The position is responsible for effectively administering multiple on premise or SaaS enterprise applications including application updates, security vulnerability resolution, parameter changes, connectivity, and business process creation.

Essential Job Functions

• Responsible for working routine end-user requests through phone, email, MS teams, or service desk tickets.
• Proactively identifies and initiates process improvements, documents potential problems and resolutions.
• Routinely works with vendors on troubleshooting reported issues and escalates to senior level staff as appropriate.
• Makes changes using our change control process.
• Communicates application issues to internal staff accurately and timely.
• Mentors and assists other staff members.
• Understands and can speak to, in detail, related to the functionality of assigned applications.
• Makes decisions around application configuration for best practice and performance using vendors communicated specifications.
• Works with automation software to streamline business processes for assigned applications.
• Adheres to on-call rotation schedule. Initiates application updates with research, mapping, planning, testing, documentation, and coordination.
• Performs other job-related duties as assigned.

Position Required Qualifications

Minimum Education and Experience

Bachelor’s degree (B.S.) or technical school and two (2) years of experience or five (5) years of application administration experience in enterprise applications or systems using automated processing tools or any combination of education and experience. Proficiency in PC software applications in a Windows environment including MS suites.

Knowledge, Skills, and Abilities

Understanding of information systems structures, processes, and protocols to provide sound organizational support. Ability to type 45 words per minute. Ability to read, write and speak in English. Ability to read, analyze and interpret technical procedures, program specifications, financial reports, legal documents, and government regulations. Ability to write business correspondence, reports and procedure manuals. Ability to speak effectively presenting information to groups of membership and management. Ability to communicate verbally person, virtually, and on the telephone. Ability to define problems, collect data, establish facts, draw valid conclusions, and make appropriate recommendations for resolution. Ability to apply mathematical concepts to determine and test reliability and validity.

Knowledge, Skills, and Abilities

Preferred Qualifications

Hybrid Work Environment and Physical Demands