Support Engineer IIVirtualVocations • Pasadena, Texas, United States
Support Engineer II
VirtualVocations • Pasadena, Texas, United States
[job_card.1_day_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Support Engineer II (Tier II).
Key Responsibilities
Research, diagnose, and resolve software-related issues
Handle escalated tickets from Tier I and ensure timely resolution
Create alternative solutions when standard procedures do not apply
Required Qualifications
Proven experience as a Technical Support Specialist, Support Engineer, or similar role
BSc in Information Technology or a related field (or equivalent diploma)
Experience with help desk ticketing systems and remote support tools
Familiarity with LMS platforms or the SaaS industry is a plus
Ability to multitask and stay organized under pressure
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