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Chick Fil A Director of Operations
Chick Fil A Director of OperationsPerkins Management • Washington, DC, US
Chick Fil A Director of Operations

Chick Fil A Director of Operations

Perkins Management • Washington, DC, US
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  • [job_card.full_time]
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CFA Director Of Operations

Perkins Management, a Chick-fil-A franchisee, is looking for a designated CFA Director of Operations. Chick-fil-A is a customer-first, service-driven organization known for its commitment to excellence in food quality, hospitality, and leadership development. As one of the most beloved quick-service restaurant brands, we strive to serve our customers, team members, and communities with care and integrity.

The Director of Operations will play a critical leadership role in driving operational excellence, developing high-performance teams, and ensuring a remarkable guest experience. This position requires a strategic thinker with a passion for servant leadership, continuous improvement, and business growth.

Key Responsibilities

Leadership & Culture

  • Champion Perkins Management and Chick-fil-A's mission and core values in all aspects of restaurant operations.
  • Foster a positive and accountable team culture focused on servant leadership and personal growth.
  • Lead, coach, and develop Operations Leaders, Shift Leaders, and Team Members.

Operational Excellence

  • Ensure consistent execution of Chick-fil-A standards in food safety, cleanliness, speed of service, and hospitality.
  • Analyze operational data to improve throughput, quality, and profitability.
  • Oversee daily operations and implement systems that drive efficiency and sustainability.

    • Team Development

  • Lead hiring, onboarding, and performance management processes in collaboration with HR or Talent Team.
  • Develop training programs that enhance operational skills and leadership capabilities.
  • Support succession planning and career pathing for team members at all levels.

    • Financial & Strategic Planning

  • Partner with the Owner / Operator to set goals and implement strategies that achieve financial targets.
  • Monitor labor costs, food costs, and other key performance indicators (KPIs).
  • Forecast staffing needs and manage scheduling to optimize productivity.

    • Customer Experience

  • Set the standard for exceptional customer service and guest satisfaction.
  • Respond to customer feedback and resolve escalated concerns with empathy and urgency.
  • Collaborate with Marketing to support local brand initiatives and community outreach.

    • Qualifications

  • Minimum of 57 years of experience in multi-unit or high-volume restaurant leadership. Chick-fil-A experience preferred but not required.
  • Proven track record of developing teams and improving operational outcomes.
  • Strong business acumen and understanding of restaurant financials.
  • Excellent communication, organizational, and interpersonal skills.
  • Bachelor's degree in Business, Hospitality, or related field preferred.
  • Passionate about servant leadership and developing others.

    • What We Offer

  • Competitive salary and performance-based bonuses
  • Comprehensive health benefits (if applicable)
  • Paid time off and holidays
  • Leadership development opportunities
  • A values-driven work culture and meaningful career growth
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