Business Operations Analyst

Location: Remote – Mid West preferred
Department: Information Technology
Reports To: VP of Technology

Position Overview

We are seeking a highly motivated Business Operations Analyst to join our team. This role bridges the gap between business operations and technology by analyzing, defining, and translating process and workflow requirements into practical, scalable solutions. The Analyst will work closely with stakeholders across operations, sales, purchasing, finance, and customer service to optimize the use of our core platforms—including ERP, CRM, and Business Intelligence tools—to drive efficiency, improve decision-making, and support growth.

Key Responsibilities

• Partner with business and operations leaders to document workflows, requirements, and process gaps across functional areas.
• Analyze and recommend improvements in operational processes and how they are supported in ERP, CRM, and BI platforms.
• Serve as a liaison between business users and IT/development teams, ensuring requirements are clearly understood, validated, and translated into system configurations or solutions.
• Collaborate with ERP and CRM administrators to design, test, and implement system changes that align with business objectives.
• Develop reports and dashboards in BI tools to deliver actionable insights for leadership and frontline staff.
• Create process documentation, user stories, and functional specifications to support system enhancements and training.
• Support change management efforts, including communication, training, and adoption strategies.
• Perform root cause analysis on process or system issues and provide practical resolutions.
• Participate in testing and validation of platform updates, enhancements, and integrations.
• Proactively monitor performance of workflows and recommend continuous improvements.

Qualifications

• Bachelor’s degree in Business, Operations Management, Information Systems, or related field.
• 3–5 years of experience in business analysis, operations analysis, or systems analysis; wholesale distribution or supply chain industry experience preferred.
• Strong understanding of ERP (e.g., Infor - Preferred, Epicor, Microsoft Dynamics, SAP), CRM (e.g., WhiteCup – Preferred, Salesforce, Dynamics 365), and BI platforms (e.g., WhiteCup BI – Preferred, Power BI, Tableau).
• Proven ability to analyze and map workflows, processes, and data flows.

• Excellent communication skills, with the ability to engage both technical teams and business stakeholders.
• Experience writing functional requirements, user stories, and test cases.
• Strong problem-solving skills and attention to detail.
• Familiarity with wholesale distribution processes such as order-to-cash, procure-to-pay, and inventory management is highly desirable.

Key Competencies

• Analytical Thinking – Ability to translate business needs into structured requirements and solutions.
• Collaboration – Works effectively across teams and functions to achieve results.
• Adaptability – Thrives in a dynamic environment with evolving business priorities.
• Business Acumen – Understands operational and financial impacts of workflows and system changes.
• Technology-Driven – Comfortable leveraging ERP, CRM, and BI platforms to enable business success.