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Service Operations Support
Service Operations SupportMechanical Optimizers, LLC • Cincinnati, OH, US
Service Operations Support

Service Operations Support

Mechanical Optimizers, LLC • Cincinnati, OH, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
  • [job_card.permanent]
[job_card.job_description]

Job Description

Job Description

Salary : Based on Experience

Mechanical Optimizers is the Commercial, Industrial & Institutional, Service & Installation specialist, serving the HVAC needs of Cincinnati, Dayton and Columbus. Our team of technicians and installers are highly qualified to complete a wide variety of Heating, Air Conditioning & Control assignments. Whether your project is design-build, plan and spec, replacement, or retrofit, our portfolio showcases our comprehensive experience.

Job Description : We are seeking a Service Dispatcher to join our dynamic team in Cincinnati, Ohio. The ideal candidate will have a background in dispatching and customer service. This role requires a detail-oriented professional who can work independently and as part of a team to ensure our customers receive the highest level of service.

Key Responsibilities

Scheduling and Coordination

  • Schedule and coordinate service appointments, ensuring timely and efficient service delivery.
  • Assign service calls to technicians based on availability, skill sets, and location.
  • Manage and update service schedules, considering priorities and potential conflicts.

Customer Communication

  • Serve as the primary point of contact for customers regarding service requests and inquiries.
  • Provide clear and concise communication to customers about appointment scheduling, service updates, and potential delays.
  • Address customer concerns and resolve issues in a timely and professional manner.

    • Technical Communication

  • Communicate effectively with technicians, providing clear instructions and updates regarding service assignments.
  • Monitor technician progress and address any issues or concerns that arise.
  • Utilize communication tools, such as phones, or computer-aided dispatch systems, to ensure efficient communication.

    • Logistics and Operations

  • Manage and track service vehicles and equipment, ensuring they are available and in good working order.
  • Monitor service routes and adjust schedules as needed to optimize efficiency.
  • Order parts and supplies as needed to support service operations.

    • Other Potential Duties

  • Answer customer service calls and address inquiries.
  • Invoice customers for services rendered.
  • Prepare reports and track service performance metrics.
  • Assist with other administrative tasks as needed.

    • Skills and Qualifications

  • Excellent communication and interpersonal skills.
  • Strong organizational and time management skills.
  • Ability to prioritize tasks and work under pressure.
  • Knowledge of ComputerEase and ServiceTrade preferred.
  • Familiarity with the HVAC service industry.
  • Ability to work independently and as part of a team.
  • High school diploma or equivalent required.
  • Some experience in customer service or dispatch roles preferred.

    • Benefits

  • Profitability Bonuses
  • Paid Time Off and 9 Paid Holidays
  • 3% of Compensation 401(k) Retirement Contribution
  • Company Paid Health, Vision, and Dental Insurance for employee
  • Company Paid Life Insurance for employee
  • Company Paid Short-Term and Long-Term Disability for employee
  • Full-Time Permanent Hire Position
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