Talent.com
Director of Operations (Springfield)
Director of Operations (Springfield)Peraton • Springfield, VA, United States
[error_messages.no_longer_accepting]
Director of Operations (Springfield)

Director of Operations (Springfield)

Peraton • Springfield, VA, United States
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Operations Director TSA (Enterprise IT Operations & Service Delivery)

Location : Springfield, VA

Clearance Required : U.S. Citizen, ability to obtain DHS EOD (Active Secret or higher preferred)

Position Overview

The Operations Director will serve as the senior leader responsible for directing, stabilizing, and optimizing a large-scale, 247 enterprise IT operations environment in support of the Transportation Security Administration (TSA). This role oversees national service delivery functions, incident and event management, Tier 24 operations, enterprise monitoring, operational readiness, and the performance of mission-critical systems.

The ideal candidate is a seasoned operations leader with deep experience managing enterprise O&M, multi-site IT operations, service desk performance, and high-availability environments across federal or highly regulated organizations. This position requires exceptional executive communication skills, technical acumen, team leadership, and the ability to operate effectively in a fast-paced, mission-critical federal support environment.

Key Responsibilities

Enterprise IT Operations Leadership

  • Lead and direct a 247 enterprise operations organization supporting TSAs national mission systems.
  • Provide hands-on leadership for incident, event, and outage management across multiple technology towers.
  • Oversee Tier 24 technical teams to ensure rapid response, escalation handling, and issue resolution.
  • Drive operational excellence through continuous monitoring, proactive problem identification, and service stability initiatives.

Service Delivery & ITSM Excellence

  • Manage Service Desk / Helpdesk workflows, queue performance, ticket prioritization, and escalation processes.
  • Lead bridge calls for outages and major incidents, ensuring accurate real-time coordination and communication.
  • Maintain strong adherence to ITIL / ITSM processes for incident, change, and problem management.
  • Ensure transparency and quality through daily, weekly, and monthly operational reporting.

    • Monitoring, Performance & Operational Readiness

  • Oversee enterprise monitoring tools and dashboards to maintain full awareness of system health, service availability, and performance.
  • Drive SLA / KPI compliance across all operational areas.
  • Ensure systems, teams, and processes are fully prepared for audits, assessments, and operational demands.
  • Develop and maintain continuity, COOP, and disaster recovery plans.

    • Team Leadership & Workforce Development

  • Lead, develop, and mentor a diverse technical workforce, including service desk specialists, systems engineers, network engineers, cybersecurity personnel, and cloud support staff.
  • Foster a culture of accountability, quality, collaboration, and mission focus.
  • Partner with TSA stakeholders and senior federal leadership to ensure alignment of technical capabilities to mission needs.

    • Vendor, Budget & Contract Oversight

  • Manage vendor relationships, contract performance, and SLA adherence.
  • Oversee procurement, asset lifecycle management, and O&M planning.
  • Support budget development, cost analysis, and financial forecasting for enterprise operations.

    • Mission-Focused Execution

  • Support mission-critical system access, identity, and availability requirements across TSA environments.
  • Provide executive-ready briefings, operational updates, and incident summaries.
  • Serve as the senior operations representative to TSA leadership, ensuring alignment of technology operations with DHS / TSA mission priorities.

    • Required Qualifications

  • U.S. Citizenship required; ability to obtain DHS EOD (active Secret or higher strongly preferred).
  • Bachelors degree in IT, Engineering, Cybersecurity, or related field.
  • 10+ years of enterprise IT operations leadership , preferably in federal, DoD, or highly regulated environments.
  • Strong experience leading 247 operations, incident and event management, and multi-tier technical teams.
  • Demonstrated experience with enterprise monitoring tools (e.g., SCOM, SolarWinds, CloudWatch, vROPS).
  • Expertise with ITIL / ITSM processes and service delivery management.
  • Experience managing service desk / helpdesk operations and escalation workflows.
  • Proven ability to communicate effectively at all organizational levels, including executives and government stakeholders.

    • Preferred Qualifications

  • Experience leading multi-site or nationwide O&M operations.
  • Background managing large teams (50+), including mixed vendor / government / contract personnel.
  • Strong understanding of Windows enterprise environments, Active Directory, virtualization, and cloud platforms.
  • Familiarity with RMF, ATO processes, security hardening, and compliance frameworks.
  • Experience with continuity planning, COOP, DR, and enterprise resilience.
  • Experience with budget management, O&M cost forecasting, and vendor contract oversight.

    • What Success Looks Like

  • Stable, predictable, and high-performing TSA enterprise operations.
  • Rapid and accurate event / incident response with strong communication.
  • Improved SLA / KPI performance and operational transparency.
  • High-functioning technical teams with strong collaboration and readiness.
  • Clear, consistent reporting and trusted relationships with TSA leadership.
  • Proactive detection, prevention, and mitigation of issues before they impact mission operations.

    • If interested, please forward me your resume with security clearance and contact information soonest.

    [job_alerts.create_a_job]

    Director Springfield • Springfield, VA, United States

    [internal_linking.related_jobs]
    Director of HR Operations

    Director of HR Operations

    MITRE • Falls Church, VA, US
    [job_card.full_time]
    Why choose between doing meaningful work and having a fulfilling life? At MITRE, you can have both.That's because MITRE people are committed to tackling our nation's toughest challengesand we're co...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Senior Business Operations Manager (Ashburn)

    Senior Business Operations Manager (Ashburn)

    CyLogic • Ashburn, VA, US
    [job_card.part_time]
    Excited to share that were opening a key role on our team,.Senior Business Operations Manager.This position sits at the heart of our organization, partnering closely with leadership across sales, f...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Operations Leader

    Operations Leader

    Godfrey’s • Falls Church, Virginia, United States
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Reports to : Operations Manager.Our Motto : “Hospitality, Taste & Atmosphere”.The Operations Manager is responsible for managing all MH operations, and responsible for the back-office operations ...[show_more]
    [last_updated.last_updated_30]
    Senior Operations Leader

    Senior Operations Leader

    Wonder • Manassas, VA, US
    [job_card.full_time]
    Everything’s on the menu at Wonder.The Wonder app is the premiere platform to feed every craving, all in one order.Our 25+ award-winning restaurant partners span every cuisine you can think of, fro...[show_more]
    [last_updated.last_updated_30]
    Operations Associate

    Operations Associate

    Facets • Fairfax, Virginia, United States
    [job_card.part_time]
    [filters_job_card.quick_apply]
    Operations Management Associate.Non- exempt / PT (up to 30 hours per week).The Operations Management Associate works with the Senior Director of Operations to assist with all business management in...[show_more]
    [last_updated.last_updated_variable_hours]
    Senior Director, Business Development Operations

    Senior Director, Business Development Operations

    BlueHalo • Herndon, VA, US
    [job_card.full_time]
    Senior Director, Business Development Operations.AV is seeking a Senior Director of Business Development Operations to join our team. This senior leadership role reports to the Vice President of Gro...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Director of Preconstruction

    Director of Preconstruction

    Valor Front • Herndon, VA, United States
    [job_card.full_time]
    A Strategic Career Move in Next-Generation Infrastructure.Why This Opportunity Stands Apart.You're not just joining another construction project – you're becoming a key architect of the digital inf...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Sales Operations Director - Remote, Construction

    Sales Operations Director - Remote, Construction

    BOSTON TRUST WALDEN COMPANY • Gaithersburg, MD, United States
    [filters.remote]
    [job_card.full_time]
    A leading specialty trade installation company in the United States is seeking a Director of Sales Operations.The role requires optimizing the sales operating system, driving standardization across...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Strategic IT Applications Director - Construction Ops

    Strategic IT Applications Director - Construction Ops

    Green Key Resources • McLean, VA, United States
    [job_card.full_time]
    A leading organization in the construction industry is seeking an experienced IT Applications Director to oversee and enhance their core operational application ecosystem.This role includes strateg...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Operations Manager

    Operations Manager

    Ferguson • Springfield, Virginia, United States
    [job_card.full_time]
    This job is with Ferguson, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Job Posting : Si...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Regional Director

    Regional Director

    FirstService Residential • Fredericksburg, VA, US
    [job_card.full_time]
    As a Regional Director you’ll be responsible for strategically managing client relationships by providing key business insights and expertise on all client situations that will ultimately drive loy...[show_more]
    [last_updated.last_updated_30]
    Travel RN - Director of Nursing in Fredericksburg, Virginia - $15,173 / month (Must Have 2 Years of Experience)

    Travel RN - Director of Nursing in Fredericksburg, Virginia - $15,173 / month (Must Have 2 Years of Experience)

    Vetted • Fredericksburg, VA, United States
    [job_card.full_time]
    Vetted is seeking a RN - Director of Nursing for a travel job in Fredericksburg, Virginia.Must have 2 years of experience. The assignment is 13 weeks long with 8 hour shifts.This contract pays appro...[show_more]
    [last_updated.last_updated_less] • [promoted] • [new]
    Regional Director of Operations

    Regional Director of Operations

    Crescent Hotels & Resorts • Fairfax, VA, US
    [job_card.full_time]
    Regional Director Of Operations.Crescent Hotels and Resorts is the industry leader in so many ways, and we celebrate your career and your contributions. We offer a robust compensation package with i...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Operations Lead

    Operations Lead

    Serenity Mental Health Centers • Fairfax, VA, US
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Operations Lead – Turn Your Competitive Edge into Leadership Success.No Healthcare Experience Needed.You know what it means to push through, to motivate a team, and to win — together.Operations Man...[show_more]
    [last_updated.last_updated_30]
    Travel Occupational Therapist (OT) - $2,000 per week in Stafford, VA

    Travel Occupational Therapist (OT) - $2,000 per week in Stafford, VA

    AlliedTravelNetwork • Stafford, VA, US
    [job_card.full_time]
    AlliedTravelNetwork is working with Core Medical Group to find a qualified Occupational Therapist (OT) in Stafford, Virginia, 22554!. Client in VA seeking Occupational Therapist : Outpatient / Clinic.W...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Director - Compensation

    Director - Compensation

    Verisign • Reston, VA, United States
    [job_card.full_time]
    Verisign helps enable the security, stability, and resiliency of the internet.We are a trusted provider of internet infrastructure services for the networked world and deliver unmatched performance...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Enterprise Operations Manager

    Enterprise Operations Manager

    BAE Systems • Falls Church, VA, US
    [job_card.full_time]
    Join Our Team as a Enterprise Operations Manager.At BAE Systems, we're dedicated to delivering innovative solutions that make a meaningful impact. As a leading provider of enterprise IT services, we...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    IT Applications Director - Construction Operations

    IT Applications Director - Construction Operations

    Clark Construction Group, LLC • McLean, VA, United States
    [job_card.full_time]
    Location : McLean, Virginia (on-site).The IT Applications Director - Construction Operations will lead the strategic and operational management of Clark Construction Group's critical suite of applic...[show_more]
    [last_updated.last_updated_30] • [promoted]