Customer Solutions Analyst

We're starting a new chapter in our journey as Dreyer's Grand Ice Cream, now part of Froneri. Having nearly 100 years of winning experience in the U.S with a robust portfolio of powerhouse brands that consumers know and love, and the backing of a global pure-play ice cream organization, we're poised to accelerate growth.

Headquartered in the Bay Area, a hub for up and coming food trends, we focus on both the future and the present. In both our offices and our factories, we are determined to overcome obstacles, learn from failure, and raise our game. With a renewed focus on frozen treats, our tight-knit team of ambitious innovators are fully immersed in the business and encouraged to flex and make decisions quickly. We are committed to pursuing every great idea, and delivering the best ice cream experience to our consumers, when are where they want it.

Unleash your potential at Dreyer's Grand Ice Cream and discover what a sweet career has in store for you.

POSITION SUMMARY :

The Customer Solutions Analyst serves as the primary point of contact and advocate for the customer and is responsible to optimize orders while driving efficiency and minimizing waste throughout the order lifecycle. This is a fully remote position, with a preference for someone in California and a shift time of 6 AM to 3 PM Pacific, but can be flexible for the right candidate.

PRIMARY RESPONSIBILITIES :

Order Management :

• Identify and resolve order failures within defined timeline
• Work with customers and sales to ensure orders meet specified ordering guidelines
• Proactively answer customers questions and anticipate their needs
• Relationship building with key stakeholders to build trust and partnership
• Regularly monitor open orders for assigned customers to ensure adherence to the tasks and cadence
• Collaborate with customer or cross functional business partners to resolve blocked orders
• Optimize orders for logistical efficiency (e.g. maximize payload, grouping / splitting orders)

Order Fulfillment :

Billing :

Additional Responsibilities :

FINANCIAL / STRATEGIC IMPACT : Ability to improve efficiencies in the Supply Chain by ensuring that the order management process is streamlined and standardized.

REQUIREMENTS AND MINIMUM EDUCATION LEVEL :

EXPERIENCE :

SKILLS :

OTHER PERSONAL QUALITIES :

The starting pay for this role considers the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The starting pay for employees starting in this role is $55,000 per year.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.