Helpdesk Technician IIVirtualVocations • Memphis, Tennessee, United States

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Helpdesk Technician II

VirtualVocations • Memphis, Tennessee, United States

[job_card.variable_days_ago]

[job_preview.job_type]

[job_card.full_time]

[job_card.job_description]

A company is looking for a Remote Helpdesk Technician II.

Key Responsibilities

Address and resolve escalated tickets from Helpdesk Technician I while guiding junior staff

Perform detailed troubleshooting for desktop and laptop systems, addressing hardware and software issues

Assist with the implementation of new desktops, laptops, and other hardware for users

Required Qualifications

A+ and / or Network+ Certifications required (must obtain if not already held)

MD-102 preferred

Strong knowledge of Windows 10 / 11 and MacOS

Familiarity with Microsoft 365 Office Suite and Office 365 cloud services

Knowledge of Azure and / or AWS

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Helpdesk Technician • Memphis, Tennessee, United States

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