Customer Service Technician Back-Office Cashier

Are you Richmond R.E.A.D.Y R espect. E quity. A ccountability. D iversity YOU !!!

This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent fostering growth opportunities and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice we are thrilled about the below employee benefit enhancements :

• Virginia Retirement System (VRS)
• Language Incentive
• Referral Bonus
• T uition Assistance Program

Description

The Back Office Cashiering Operations Specialist role is crucial for ensuring the accurate and efficient processing of city revenues and providing exceptional back-office support for citizen services. This position provides advanced-level support for the citys financial operations focusing on revenue processing account management and intricate customer inquiries. While primarily a back-office function the specialist may be called upon to assist with escalated customer service issues and will play a key role in maintaining data integrity and operational efficiency. The ideal candidate will be adept at problem-solving meticulous with data and capable of working independently while also contributing to a collaborative team environment.

Duties include but are not limited to

Process and Reconcile Revenue :

Account Management & Reconciliation :

Operational Support & Policy :

Customer Interaction (As Needed) :

Qualifications Special Certifications and Licenses

KNOWLEDGE SKILLS AND ABILITIES :

Knowledge (some combination of the following) :

Skills (some combination of the following) :

Abilities (some combination of the following) :

MINIMUM TRAINING AND EXPERIENCE :

LICENSING CERTIFICATIONS and / or OTHER SPECIAL REQUIREMENTS :

Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and / or the interview process please contact Jessica McKenzie Human Resources Manager by email at .

This policy applies to all terms and conditions of employment including recruitment hiring placement promotion termination layoff transfer leaves of absence compensation and training.

The City of Richmond Values Veterans. We are an official V3 Certified Company .

The City of Richmond is a proud partner with the US Army Partnership for Your Success PaYS Program.

Required Experience :

IC

Key Skills

Business Intelligence,Bidding,Accounts Assistant Credit Control,Account Development,Content Development,Lab Testing

Employment Type : Full-Time

Department / Functional Area : Finance

Experience : years

Vacancy : 1

Monthly Salary Salary : 1782 - 2464