Customer Experience Representative (Remote US Only)

Customer Experience Representative

As a Customer Experience Representative for Solace, you will be supporting our patients and advocates via phone, email, and chat. Through feedback and action, you'll also be supporting our team in getting people the help they need on their healthcare journey.

In this role, you will work with our clients and advocates, supporting them in numerous ways. From appointment confirmations to in-depth troubleshooting, to coming up with creative solutions that resolve any issues that our clients and advocates encounter. You will also work with our new clients to support them during their first experiences with us, while sharing and tracking feedback so that we can make Solace a world-class experience for all of our users.

Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisionsand get better outcomes.

We're a Series B startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, and Signalfire. Our fully remote U.S. team is lean, mission-driven, and growing quickly.

Solace isn't a place to coast. We're here to redefine healthcareand that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. We're intense, and we like it that way.

What You'll Do

• Learn the Solace systems, tools, and technology, our foundation for being able to offer a great support experience
• Use the resources we supply to provide world-class CS to our clients and advocates
• Help us to gather and track feedback in order to work toward the constant improvement of our customer's experience and our platform
• Build strong relationships with our clients and advocates, helping them feel heard and understood
• Take action based on the feedback you receive by reporting issues and sharing detailed notes
• Resolve clients and advocate inquiries to their complete satisfaction via phone, email, and chat

What You Bring to the Table

Compensation for this role is $45,000 salary plus equity. This is a remote position. Applicants must be based in the United States.

We look forward to meeting you.

Fraudulent Recruitment Advisory : Solace Health will NEVER request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails only or ashbyhq.com.