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Operations Manager
Operations ManagerFloor Coverings International - JDR • Atlanta, GA, US
Operations Manager

Operations Manager

Floor Coverings International - JDR • Atlanta, GA, US
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  • [job_card.full_time]
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Job Description

Job Description

Benefits :

  • Bonus based on performance
  • Competitive salary
  • Opportunity for advancement
  • Paid time off
  • Training & development

Operations Manager

Floor Coverings International

Office location : 5028 South Atlanta Road, Ste 120 Atlanta, GA 30339

Start date : January 20, 2016

Operations Manager

As the Operations Manager, youll be the driving force behind our daily operationsensuring every project runs seamlessly, every customer feels valued, and every team member has the support they need to succeed. This role blends organization, communication, and leadership, balancing office management with hands-on production oversight.

Youll serve as the vital link between the office and the field, managing schedules, coordinating with vendors and installers, overseeing material deliveries, and maintaining clear communication with customers. Your attention to detail and proactive approach will keep projects on time, on budget, and up to the highest standards that define Floor Coverings International.

Key Responsibilities

  • Coordinate daily scheduling, production timelines, and customer communication.
  • Book flooring appointments and set the sales team up for success.
  • Participate in daily calls with Design Associates to review schedules and upcoming projects.
  • Confirm appointments, check voicemails, and return customer calls promptly.
  • Contact new leads and send timely follow-up texts and emails to nurture relationships.
  • Receive deliveries, verify product accuracy, and update the Production Calendar to ensure materials are on-site and ready for installation.
  • Oversee daily production flow by coordinating installers, vendors, and delivery schedules.
  • Conduct on-site visits to monitor installation progress, speak with homeowners, ensure quality, and address any issues promptly.
  • Monitor job progress, troubleshoot delays or quality concerns, and adjust schedules as needed to keep projects on track.
  • Maintain detailed project documentation, track milestones from start to finish, and ensure every customer receives a seamless, high-quality experience.

    • Administrative & Financial Support

  • Support the owner with QuickBooks, job costing, and weekly reporting.
  • Track and submit expenses, receipts, and payment updates.
  • Maintain accurate customer folders and job files.
  • Obtain written approvals for any changes to contracted work.
  • Update InspireNet daily and submit GS&R Prep forms weekly.

    • Vendor, Product, & Inventory Management

  • Build and maintain strong relationships with vendors and reps.
  • Communicate product details, pricing, and delivery timelines.
  • Order products accurately and follow up to ensure on-time delivery.
  • The ability to drive a forklift (or willingness to learn).

    • Marketing & Community Engagement

  • Collect before-and-after project photos and post on social media.
  • Assist with local marketing campaigns and community events (612 per year).

    • What You Bring

  • A sales-driven organization mindset.
  • Very strong work ethic.
  • Integrity and strong customer service skills.
  • Team player who collaborates well but can also work independently.
  • Excellent organizational skills and attention to detail.
  • Tech savvy, comfortable with Excel, Salesforce, and digital tools.
  • Growth mindset with reliability, diligence, and strong follow-through.

    • Benefits

  • Health Benefits stipend
  • Paid Vacation
  • Paid Holidays
  • Bonus Opportunity

    • Schedule & Pay

  • Full-time (MondayFriday, occasional events)
  • $45,000-$60,000-Competitive pay based on experience
  • Growth potential with a fast-growing company

    • Meet James Newest Owner of Floor Coverings International

    James brings a world of experienceliterallyto his new role as the newest owner of Floor Coverings International. His professional journey began in the military, where he developed a strong foundation of discipline, leadership, and adaptability. Since then, James has traveled to over 50 countries and built a diverse career spanning multiple industries, including co-owning a successful startup.

    With a passion for excellence and an entrepreneurial spirit, James is excited to bring his global perspective, exceptional customer service, and business savvy to his new venture. His well-rounded experience allows him to connect with customers and approach challenges with creativity and confidence.

    When hes not focused on growing his business, James enjoys day trading, flipping houses, going to the gym, and practicing yoga.

    If youre organized, proactive, and excited to manage operations while delivering a stellar customer experience, wed love to hear from you! Apply today and help us deliver the #1 flooring experience in North America.

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