Account Executive, Commercial

Overview

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin helps businesses deliver always-on, impeccable customer service, and can be combined with our Helpdesk to form the Intercom Customer Service Suite for AI-enabled support of more complex or high-touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom sets a new standard for customer service.

What’s the opportunity?

As an SMB Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization with exciting growth ahead. We strive to sell differently by placing Intercom at the core of our customers’ businesses and investing in the growth and development of each new hire. This role offers opportunities for progression, creativity, and ownership within a fast-growing company.

What will I be doing?

• Evangelize our product by spearheading the growth and adoption of Intercom across our Small Business segment
• Manage the full sales cycle for Intercom’s Small Business customers, from prospecting to close, through a consultative sales approach
• Provide timely and accurate forecasts and clear visibility on revenue performance
• Articulate Intercom’s value using the Command of the Message framework
• Forecast and plan pacing throughout each month and quarter
• Partner with SEs to win flagship logos in the market
• Partner with R&D and Marketing to act as the voice of your customers

What skills do I need?

Benefits

Proof of eligibility to work in the United States is required.

Pay and Working Policy

The OTE range for candidates within the Bay Area is $147,670-$176,303. Actual base pay depends on factors including education, skills, experience, location, and may be modified in the future. Regular employees may be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

Intercom has a hybrid working policy : we expect employees to be in the office at least three days per week.

Equal Employment Opportunity

Intercom values diversity and is committed to an Equal Employment Opportunity policy. Intercom will not discriminate on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally protected characteristic.

If you are interested in future opportunities at Intercom, you can request to receive updates via email.

Note : This posting may include standard applicant form steps you may encounter during the application process. Some sections and disclosures appear as part of our standard Equal Employment Opportunity and regulatory compliance materials.

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