Executive Director, Development Operations -US, Remote

Job Opportunity At Thermo Fisher Scientific

At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner, and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development, and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital, and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on now and in the future.

Provides strategic direction across all therapeutic areas and other divisions and business units across PPD to ensure compliance and consistent delivery of the strategic partnership model (operations, quality, and financial standards). Collaborates and influences functional leads and other key internal stakeholders on operational and strategic priorities to promote collaboration and creativity to achieve the partnership goals. Monitors and influences internal operations to minimize potential for risk and maximize client satisfaction. Responsible for achieving overall partnership financial and operational goals as assigned. Collaborates with leadership in all functional areas to develop and improve partnership processes. Works with Business Development to secure new business through the delivery of client presentations and proposal development. Works with other assigned Development Operations Leads on the PPD Strategic Partnerships. May be responsible to evaluate, co-develop, and / or implement client-specific partnership business processes, inclusive of partnership change management.

Essential Functions and Other Job Information :

• Communicates partnership expectations, applicable corporate goals, key client specific-updates, Master Service Agreement(s) (MSAs) terms and client-specific rules of engagement as it relates to overall program, project, or service-level delivery.
• Creates, compiles, and manages operational, quality, and financial standards by utilizing systems, tools, and reports to identify trends in risks and / or issues (i.e., key performance indicators, key quality indicators, key relationship indicators, etc.) that present opportunities to leverage risk mitigation or PPD solutions across the portfolio and / or a single study / contract.
• Ensure timely and thorough follow-up to actions identified at Partnership Level, such as but not limited to, PPD Quality Risk Management process (summarized at EQR), client or joint client / PPD Quality Counsels, governance meetings, etc..
• Partners with cross functional leadership on the continuous development and improvement of business processes to support teams and to ensure that work is uniform, complete, and managed appropriately.
• Develops excellent working relationships with internal colleagues and leaders responsible for the delivery of projects and services to improve information exchange, project delivery, and understanding between groups. Ensures coordination across geographies, therapeutic areas, and functions and achieve superior delivery of projects and services.
• Assists the Business Development team to enable business expansion of the portfolio (e.g., bid defenses and capability meetings).
• Serves as a customer's operations point of contact, and escalation support person for operational issues / discussions. Communicates with sponsors regularly to identify potential problem areas and acts quickly to remove the risk / resolve the issue.
• Serves as the facilitator and / or lead for customer's Executive, Operational, and / or Cross functional governance engagements.

Education and Experience :

Knowledge, Skills, and Abilities :

Management Role :

Executive Director role with significantly larger management scope (e.g., global or regional responsibilities or multiple departments) OR mastery of director skills and responsibilities as demonstrated by consistent, multi-year successful performance. Directs through subordinate management. In some instances, may be responsible for a functional area (as determined by executive management) and not have subordinate supervisors or employees. May manage employees across multiple regions.

Working Conditions and Environment :

Compensation and Benefits :

The salary range estimated for this position based in North Carolina is $186,000.00$248,900.00. This position may also be eligible to receive a variable annual bonus based on company, team, and / or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes :