Customer Support Team Lead

A company is looking for a Customer Support Team Lead (Temporary).

Key Responsibilities

Lead and coach a team of Customer Support Specialists to meet performance, quality, and compliance goals

Manage attendance, schedule adherence, and real-time team performance

Oversee escalated cases, ensuring prompt and professional resolution while maintaining confidentiality and accuracy

Required Qualifications

2-4 years of BPO experience, with at least 2 years in a leadership, supervisory, or SME capacity

Experience supporting healthcare, medical device, or technical accounts is a strong advantage

Strong understanding of quality assurance, performance management, and escalation handling

Proficiency in reporting and CRM tools

Ability to thrive in a fast-paced, detail-oriented, and compliance-driven environment