Citrix Administrator

JOB DESCRIPTION

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Work Shift

Day

Work Day(s)

Friday, Monday, Thursday, Tuesday, Wednesday

Shift Start Time

8:00 AM

Shift End Time

5:00 AM

Worker Sub-Type

Regular

Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.

Job Description

This Epic Client Server Administrator (ECSA) position is responsible for implementing, administering, proactive monitoring, maintaining and enhancing the Microsoft Windows server infrastructure which support day-to-day operations of critical Epic application environments serving Production, Non-production, Reporting, Training and Disaster Recovery to ensure the highest degree of systems performance and availability.

Experience

• 5 to 8 years related experience including 3 years of experience in a desktop support or direct support helpdesk position
• 5 years of experience in application delivery services including Hypervisors (VMWare 5.X, 6.X), Windows Operating Systems, Citrix XenApp 6.X, 7.X, Applications, and Patch Management

Preferred Qualifications

• Epic ECSA110, MyChart, MyChart Mobile, and EpicCare-Link, ECSA115
• Associates degree in Software Engineering or Computer Science
• Experience with network administration using Active Directory Group Policy Objects as well as systems administration
• CCAA
• 2+ years of experience in healthcare setting
• Epic ECSA101, 102 and 105
• Epic ECSM

Education

• High school diploma or equivalent

Certification Summary

• Epic ECSA101
• Epic ECSA 102 or Epic ECSA 105
• Microsoft Certified Professional (MCP) certification in a Windows server operating system or Citrix Certified Administrator (CCA)

Knowledge, Skills, and Abilities

• Demonstrate well-developed organizational, written communication and analytical skills
• Strong interpersonal skills to interact positively and productively with teams across organizational lines, including administrative, executive staff and patient care systems users
• Must be able to function in a dynamic environment subject to impromptu changes in schedules and priorities

Job Responsibilities

• Installs, configures, administers, manages, monitors, troubleshoots, and optimizes Epic ECSA Components: BCA-PC, BCA-Web, Cantu, Care-EveryWhere, Care-Link, ECSA Tools, FIPS, Haiku, HyperSpace, HyperSpace-Web, Interconnect, Kuiper, MyChart, MyChart Mobile, PrintService, Relay, Rover, SOAPProxy, Store-Forward, SystemPulse, and WebBlob.
• Provides application installation and troubleshooting of Citrix XenApp suite of products, such as provisioning server, desktop delivery control, virtual desktop images/target devices.
• Provides extensive troubleshooting in installation and configuration of Windows Operating Systems; Disk Configuration and Installation and Configuration of Active Directory Group Policy; Systems Back-up and Recovery; Windows Performance Tuning and Windows Server troubleshooting.
• Responsible for implementation of Citrix environment GPOs.
• Develops and maintains O&S Standard Operating Procedures for XenApp environment.
• Evaluates hardware and software, including peripheral, output, and related equipment.
• Participates in the development and implementation of Citrix-related operational procedures and standards.
• Interfaces with vendors to ensure appropriate resolution during network outages or periods of reduced performance.
• Develops and implements testing strategies and document results.
• Troubleshoots and resolves complex problems.
• Maintains current knowledge of relevant hardware and software applications as assigned.
• Manages XenApp desktop image builds and maintenance with proper change management.
• Provides support for Citrix printing.
• Deploys Citrix VM’s as needed.
• Manages, supports, and optimizes desktop management and delivery applications/software.
• Maintains a highly available and disaster recovery configuration including monthly testing.
• Maintains and standardizes Citrix images.
• Patches environments monthly meeting department goals.
• Builds, implements, and supports virtual desktop infrastructures meeting organization standards.
• Monitors Citrix farm resources and take actions as needed.
• Participates in special projects as required.
• Performs other duties and responsibilities as required.
• Keeps current with relevant technologies that apply to their day to day job.

Primary Location Address

2640 Satellite Blvd

Job Family

IT Architecture & Design