Customer Communications Lead

A career with EROAD offers the unique opportunity to work in a fast-growing organisation that is at the forefront of in-vehicle technology enhancing road safety productivity and reducing environmental impact. EROADs mission is to deliver intelligence you can trust for a better world tomorrow.

What Were looking for :

Were looking for a Customer Communications Lead to own customer-facing communications and build a Voice of Customer (VoC) program that drives action across the business. This role will also help run our Customer Advisory Board (CAB) in partnership with Marketing and Product and serve as a key voice of the customer inside the company.

About the role :

Customer Communications

Lead the creation and delivery of communications that inform educate and engage our customer base on key updates releases and initiatives.

Develop and manage EROADs customer communication templates message maps and content assets.

Ensure all customer messaging reflects a consistent on-brand tone and a customer-first perspective.

Collaborate with Product Marketing and Customer Success to ensure release notes change notifications and product updates are simple relevant and actionable.

Voice of Customer & Advocacy

Partner with the CX leadership team to operationalize Voice of Customer programs and ensure insights flow across all regions and functions.

Drive engagement in the Customer Advisory Board (CAB) alongside Product and Marketing ensuring customers see their feedback reflected in EROADs roadmap and priorities.

Represent the customer perspective in internal meetings and strategic discussions advocating for clarity empathy and responsiveness.

Internal Enablement

Share customer insights successes and sentiment updates across internal stakeholderskeeping all EROADers informed about how customers are experiencing our work.

Ensure teams are brought along for the journey and understand the story behind our customer programs and product evolution.

Support development of executive messaging and presentation materials for internal and external communications.

Skills and Experience :

Were looking for someone witha minimum of 5 years in communication marketing or customer experience ideally within SaaS technology of telematics.

Proven ability to craft high-quality written and visual content across internal and external channels.

Strong cross-functional communication and project management skills.

Experience translating complex technical or operational topics into clear customer-friendly messages.

Comfortable collaborating with senior leaders and customer-facing teams across global regions.

Why youll love working at EROAD :

EROAD is a true Kiwi success story in the tech sector! Publicly listed since 2012 we are represented on the NZX and ASX and continue to grow rapidly across NZ Australia and the USA.

At EROAD we value diversity and are a multicultural company with employees from all over the world. We are committed to investing in our people demonstrated through our funded medical insurance plans recognition programs EAP offerings and more. EROAD fosters a sense of community and belonging through fun and collaborative workplace initiatives.

Join EROAD and be part of an organisation in growth mode. Your skills and expertise will make a significant impact. We are going places and we would love you to join us. We cant wait to hear from you!

Key Skills

Administrative Skills,Facilities Management,Biotechnology,Creative Production,Design And Estimation,Architecture

Employment Type : Full-Time

Experience : years

Vacancy : 1