Customer Service Rep (08361) - 4301 San Bernardo Ave

Customer Service Rep

Laredo, Texas, Rainbow Pizza, LLC

Job Description

As a Customer Service Representative (CSR) you are often the first person to welcome and interface with Domino's customers. As such, enthusiastic customer communication, positive personality, and punctuality are essential to success in this role. Additionally, the ability to maintain professional appearance in accordance with Domino's and Team Dynamic image standards is required you are the face of the brand! Additional duties and responsibilities include, but are not limited to the following :

• Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, coordinate with coworkers and customers, analyze and compile data, and make sound ethical judgments in a timely manner.
• Enthusiastic customer greeting and positive personality taking orders with a smile!
• Operate, clean, and maintain all store facility and equipment.
• Willingness to take inventory, stock ingredients from delivery area to storage, work area, walk-in or reach-in cooler, and complete associated paperwork.
• Prepare product to Domino's specifications and guidelines.
• Receive and process telephone orders expeditiously to ensure customer satisfaction and timely pizza delivery.
• Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
• Must be able to make correct monetary change.
• Comfortability utilizing a computer keyboard, touch screen, and foot-paddle.

Physical Requirements : (including, but not limited to the following) :

Daily tasks are performed from a standing position, as such you will be on your feet for majority of your shift. This role includes, but is not limited to, the following activities :

Qualifications

Additional Information

Depth perception

Ability to differentiate between hot and cold surfaces

Temperaments

The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions

Physical Requirements including, but not limited to the following :

Standing

Most tasks are performed from a standing position

Walking

For short distances for short durations

Lifting

Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck

Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'

Cases are usually lifted from floor and stacked onto shelves up to 72high

Carrying

Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves

Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store

Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray

Pushing

To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24-30 and requires a force of up to 7.5 pounds to push

Trays may also be pulled

Climbing

Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance

Stooping / Bending

Forward bending at the waist is necessary at the pizza assembly station

Toe room is present, but workers are unable to flex their knees while standing at this station

Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day

Forward bending is also present at the front counter and when stocking ingredients

Crouching / Squatting

Performed occasionally to stock shelves and to clean low areas

Reaching

Reaching is performed continuously; up, down and forward

Hand Tasks

Eye-hand coordination is essential; use of hands is continuous during the day

Frequently activities require use of one or both hands

Shaping pizza dough requires frequent and forceful use of forearms and wrists