Sr. Program Manager, Business Process & Tools Development, Worldwide Grocery Stores

Cross-Functional Role in Amazon's One Grocery Merchandising Operations

This cross-functional role focuses on developing scalable tools, optimizing processes, and building mechanisms that support multiple strategic teams across Amazon's One Grocery merchandising operations organization. The position serves as a critical bridge between the Central Selection & Insights Team, Macro Space Planning Team, Trade Planning Team, and Vendor Experience team, ensuring more efficient processes to feed data-driven decision-making.

Team Context : The candidate will oversee processes that support teams driving selection strategy, store space planning, seasonal event execution, and vendor engagement, enabling streamlined decision-making, cross-functional coordination, and scalable mechanisms that improve how we plan, merchandise, and partner across the broader grocery business.

Key Job Responsibilities

• Process Development & Optimization :
• Create, scale, and optimize business processes across all four teams to enhance efficiency, transparency, and effectiveness
• Identify, analyze, and improve existing business procedures for optimization and higher efficiency
• Streamline business development processes to support selection, space planning, trade execution, and vendor management operations
• Build plug-and-play solutions to solve customer problems in new ways
• Develop and implement launch plans to pilot and roll out platforms across teams
• Tools & Mechanism Development :
• Partner with product and technology teams to develop automated tools that enable data-driven decision making across selection, macro space planning, trade planning, and vendor experience functions
• Create mechanisms that support operational requirements and standards
• Define requirements and tool selection for centralized project intake, project and portfolio management
• Develop infrastructure for critical planning tasks (OP1 / OP2 / SPS planning)
• Cross-Functional Collaboration :
• Act as liaison between Central Selection & Insights, Macro Space Planning, Trade Planning, and Vendor Experience teams, as well as cross-functional stakeholder teams
• Facilitate trade-off discussions in terms of schedule, scope, and resources
• Maintain strong communication with category teams, operations, supply chain / in-stock and vendor management teams, among others
• Program Management :
• Manage workback schedules and oversee program documentation
• Drive continuous improvement of tools, processes, and analytics
• Develop user testing plans and ensure quality control
• Create and execute communication plans for process and tool rollouts
• Conduct post-implementation reviews and capture learnings
• Stakeholder Management :
• Define RACI matrices for cross-functional initiatives
• Ensure appropriate stakeholder engagement through meetings, reviews, and communications
• Present progress and recommendations to leadership teams
• Manage expectations across multiple teams with competing priorities

Basic Qualifications

Preferred Qualifications

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants : Job duties for this position include : work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https : / / amazon.jobs / content / en / how-we-hire / accommodations for more information. If the country / region you're applying in isn't listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100 / year in our lowest geographic market up to $185,000 / year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and / or other benefits. For more information, please visit https : / / www.aboutamazon.com / workplace / employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.