IT Business Analyst - Salesforce

Summary

Provide business process and subject matter expertise in the delivery of sales & marketing-focused systems and services across Huber Engineered Woods (HEW), with a focus on the Salesforce platform. Ensure information service delivery is aligned with general business and Sales & Marketing requirements in the delivery, support and continuous improvement of systems and processes. Provide direction, management, support, and administration of projects targeting fast business-based process and technology solutions and improvements. Obtain a broad knowledge and understanding of business processes and applications spanning sales & marketing, finance, manufacturing, supply chain, human resources, and reporting & analytics systems. Work closely with HEW Leadership and personnel to create a culture focused on building value and pursuing quality.

Principal Duties & Responsibilities

Principal Duties & Responsibilities

• Ensure alignment of IT and business strategies while managing people, process, and technology toward effective business-driven solutions.
• Build effective working relationships with HEW’s functional business and manufacturing personnel.
• Be an application and business process subject matter expert for Sales & Marketing.
• Serve as primary Salesforce.com administrator with a strong understanding of best practices.
• Support and monitor systems, processes, and applications to assure system integrity and reliability.
• Manage the effective use of technology for business process improvement and the elimination of non-value-adding activities.
• Ensure projects have clearly documented objectives, requirements, budgets & timelines.
• Coordinate and drive testing for applications, systems, and process upgrades to maintain pace with business requirements, technology upgrades, and economic change.
• Manage strategic alliances with the Sales & Marketing team and their external service & support providers.
• Facilitate methodology for prioritizing projects and initiatives.
• Provide planning, consultation, and advisory services for business functions, focused on Sales & Marketing.
• Take a leadership role in building relationships and working closely with business and work process owners.
• Responsible for coordinating the implementation of Sales & Marketing applications, processes, & systems.
• Provide effective communications and education for our customers and service providers.
• Lead in the establishment and enforcement of application, systems, and process standards.
• Maintain awareness of current methods & technologies and recommend improvements and modifications when appropriate.
• Prepare project reports that document the scope, benefits, resource requirements, and cost analysis when/where appropriate.
• Ensure disaster recovery and business continuity plans evolve and are kept up to date.
• Perform and assume other duties and responsibilities as may be required at the direction of the HEW and IT Leadership Teams.

Specialized/Technical Knowledge or Required Skills

Requirements & Preferred Competencies

• 5+ years of experience working with the Salesforce.com platform.
• BS in Information Services or related business degree and appropriate experience.
• Experience developing, implementing, and supporting sales & marketing business processes and systems.
• Project management experience is a must. (PMI and/or 6-Sigma certifications is a plus).
• Must have a strong customer service orientation.
• Excellent troubleshooting and analytical skills.
• Broad understanding of general business and management practices.
• Experience with Microsoft Power BI is a plus.
• Prior experience with Oracle EBS or SAP ERP application implementation and/or support is a plus.
• Strong technical background is a plus.

Major Challenges

• Understanding business processes and their relationships across functions that include sales & marketing, manufacturing, finance, supply chain, human resources, etc.
• Balancing ‘hands-on’ technical requirements while managing and facilitating higher-level projects.
• Ability to assess and translate broad business requirements into implementation of solutions, automation, and process improvements.
• Working with business partners to design & implement systems and solutions, within budget, that meet the needs of the business.
• Planning, coordinating, and scheduling time and resources efficiently.
• Managing expectations of ‘clients’, peers, staff, and others as required.
• Managing indirect and project-based resources, including consulting and contracting personnel.
• Working toward deadlines on multiple, concurrent projects with competing resources.

Huber Engineered Woods is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, sexual orientation, gender identity, age, protected veteran status, non-disqualifying physical or mental disability, national origin, genetic information, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
Nearest Major Market: Charlotte