Client Support Agent (Independent Contractor)

Job Description

BACKGROUND :

Kaizen Advance is a growing consulting company based in Atlanta, GA, specializing in connecting quality workers with work-from-home (remote) opportunities. We are looking for Client Support Agents to work from home and be the primary link between our clients' current and potential customers.

The Client Support Agent is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs and communicating effectively with team members within the customer service department of various Fortune 500 companies. This is an Independent Contractor opportunity.

JOB DUTIES :

Provides timely and accurate information to incoming customer order status and product knowledge requests

Processes customer orders / changes / returns according to established department policies and procedures

Provides timely feedback to the company regarding service failures or customer concerns

Partners with the sales team to meet and exceed customer service expectations

Requirements

WHAT IT TAKES TO SUCCEED :

Outstanding problem-solving skills

Patience and empathy - an ability to manage stress and work under pressure

Excellent communication skills in writing and verbal with outstanding listening skills

Ability to provide knowledgeable, friendly, and professional customer service

Experience navigating and efficiently using program tools and software using technology

Basic computer skills

QUALIFICATIONS :

Must be a legal US Resident and Citizen

Must be at least 18 years of age

Must be able to pass a 7-year criminal background check

Must be able to work at least 15 hours (30 intervals) a week

No degree necessary – a great work-from-home opportunity for anyone ready to invest in themselves and work hard!

Previous customer service experience is preferred but is not required

WHAT YOU NEED TO GET STARTED :

Quiet workspace

A Desktop or Laptop (Windows)

Wired internet connection

Noise-cancelling headset

TECHNOLOGY REQUIREMENTS

• Windows 11 ONLY – No Chromebooks or Apple (Macs) allowed
• 16 GB RAM PC (Preferred)
• Dual monitors
• Noise-canceling USB headset
• Hardwired internet connection (Ethernet; No Wi-Fi)

Benefits

Requirements

WHAT IT TAKES TO SUCCEED : Outstanding problem-solving skills Patience and empathy - an ability to manage stress and work under pressure Excellent communication skills in writing and verbal with outstanding listening skills Ability to provide knowledgeable, friendly, and professional customer service Experience navigating and efficiently using program tools and software using technology Basic computer skills QUALIFICATIONS : Must be a legal US Resident and Citizen Must be at least 18 years of age Must be able to pass a 7-year criminal background check Must be able to work at least 15 hours (30 intervals) a week No degree necessary – a great work-from-home opportunity for anyone ready to invest in themselves and work hard! Previous customer service experience is preferred but is not required WHAT YOU NEED TO GET STARTED : A Desktop or Laptop (Windows) Wired internet connection Noise-cancelling headset Quiet workspace