Customer Success Specialist - USEma • New Haven, CT, US
Customer Success Specialist - US
Ema • New Haven, CT, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Manage the onboarding process, ensuring smooth deployment and integration. Train and educate customer teams on product usage, new features, and best practices. Monitor product adoption and proactively address potential challenges. Identify upselling and cross-selling opportunities to help customers expand their usage. Manage renewals and reduce churn by addressing risks and advocating customer needs internally. Collaborate with the sales team to drive account expansions and referrals. Partner with technical support to resolve issues quickly and efficiently. Escalate critical customer concerns to relevant internal stakeholders. Act as the voice of the customer, providing product feedback and insights to the product team. Track key metrics such as NPS, customer health scores, and renewal rates. Maintain customer records, activities, and progress in the CRM system. Relevant Experience : 5+ years in Customer Success, preferably in Enterprise SaaS Knowledge of AI : Familiarity with artificial intelligence technologies, concepts, and applications, with the ability to articulate their value proposition to potential customers. Communication Skills : Excellent verbal and written communication skills, with the ability to effectively convey complex information and build rapport with diverse audiences. Strategic Thinking : Strong analytical and problem-solving skills, with the ability to understand customer needs, identify opportunities, and develop tailored solutions to drive sales growth. Negotiation Skills : Demonstrated ability to negotiate and close deals, with a keen understanding of pricing strategies, contract terms, and negotiation tactics. Customer Focus : Customer-centric mindset with a commitment to delivering exceptional service and building long-term relationships with clients. Adaptability : Ability to thrive in a fast-paced startup environment, with the flexibility to adapt to changing priorities, overcome challenges, and seize opportunities for growth. A hustler's mindset with a strong sense of urgency and a bias for action. You should be a self-starter who thrives in a fast-paced, results-driven environment. Like to own and drive projects with a high bar on quality. We will always love it if you take ownership of a problem and try to solve it without asking for permission. Like to measure the impact of everything that you do and set and achieve aggressive goals Are willing to roll up your sleeves and get things done. We don't have manager roles at Ema - everyone is expected to do the work of an IC as well. To get a better understanding of the culture at Ema, please read our values, operating principles and blogs Competitive salary and performance-based bonuses. Opportunity to be the founding Customer Success Specialist with one of the industry's leaders in the agentic AI space
Ema's Next Generation AI Technology
Ema is building the next generation AI technology to empower every employee in the enterprise to be their most creative and productive. Our proprietary tech allows enterprises to delegate most repetitive tasks to Ema, the Universal AI employee. We are founded by ex-Google, Coinbase, Okta executives, and serial entrepreneurs. We're well-funded by the top investors and angels in the world. Ema is based in Silicon Valley with offices in Bangalore.
In this role you will drive :
Customer Engagement
- Develop deep relationships with enterprise customers across various industries.
- Understand customer needs, business goals, and challenges to align solutions effectively.
- Serve as the trusted advisor and single point of contact for enterprise accounts.
- Conduct regular business reviews to track KPIs, drive adoption, and showcase value.
Customer Onboarding & Product Adoption
Retention & Growth
Issue Resolution & Customer Advocacy
Metrics & Reporting
Skills and Qualifications :
Ema is the right place for you if you have :
Benefits :
Ema Unlimited is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics.
[job_alerts.create_a_job]
Customer Specialist • New Haven, CT, US
[internal_linking.similar_jobs]
We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...[show_more]
Director, Revenue Strategy & Analytics - Shelton, CT (Hybrid).Hubbell is searching for a strategic, analytical leader to propel revenue growth through data-driven insights and commercial strategy.R...[show_more]
The Servicing Operations Sr Specialist will have the responsibility of supporting the receiving and delivery of mail at our Shelton, CT office.
Along with this core duty, the Servicing Operations Sr...[show_more]
Consumer Product Performance Partner.As the Consumer Product Performance Partner, this role sets strategic direction for an assigned product line i.
Business Deposits, Certificate of Deposits (CD), ...[show_more]
Works with and leads multi-disciplinary teams to help our customers design, test, implement, and oversee solutions for transportation revenue collection.
The position will focus on design, procureme...[show_more]
Servicing Operations Sr Specialist.Along with this core duty, the Servicing Operations Sr.Specialist will also be expected to perform daily tasks in compliance with procedures, service level agreem...[show_more]
Bob's Squad Sales Support Associate.Join Bob's Discount Furniture as a Bob's Squad Sales Support Associate and be a key part of delivering exceptional support throughout the customer journey.In thi...[show_more]
Senior Manager, Strategy & Operations (Claims Pod).Headway's mission is a big one to build a new mental health care system everyone can access.
We've built technology that helps people find great t...[show_more]
Tripstack is a B2B Flights as a Service Provider and the gateway into Etraveli Group's world leading tech platform - giving partners access to global flight content, virtual interlining, and a full...[show_more]
Hubbell is searching for a strategic, analytical leader to propel revenue growth through data-driven insights and commercial strategy.
Reporting to the VP, Revenue Strategy and Operations, the Senio...[show_more]
Director, NetSuite Relations & Tech Partnerships.Zone & Co is a leading SaaS company committed to freeing finance teams from the limitations of clunky, disparate systems and manual processes.Our ra...[show_more]
There are more than 9 million immunocompromised people in the United States.Almost half a million of those represent a population that are moderately to severely immunocompromised and at highest ri...[show_more]
Rapid Home Service Group – Long Island, NY.If you’ve got sales skills, people skills, and big goals, this might be the shot you’ve been waiting for.
Roofing, decks, and remodeling — all done faster,...[show_more]
Carrier Operations Leadership Program.At Carrier, Operations is the combined functions of Supply Chain, Quality, EH&S and Manufacturing.
We buy, build and continuously improve the creation of produc...[show_more]
Join Our Part-Time Research Studies Today!.Are you eager to earn extra income from the comfort of your home? We are looking for motivated individuals to participate in paid research studies includi...[show_more]
We’re offering a role for someone who wants to lead their own side-income project in their spare time.You’ll explore various proven side hustles, select the ones that fit your lifestyle, and run th...[show_more]
The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations.
This position will also assume shift ...[show_more]
Pacvue is the leading software suite for eCommerce advertising, sales, and intelligence.We help some of the world's largest brands grow their business on Amazon, Walmart, Instacart, and other marke...[show_more]
Remote Consumer Feedback Specialist (Hiring Immediately)
Earn Haus • Plainville, Connecticut, US
[filters.remote]
[job_card.full_time] +1
[last_updated.last_updated_30] • [promoted]
Sr. Director, Revenue Strategy & Analytics - Shelton, CT (Hybrid)
Hubbell • Shelton, CT, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Servicing Ops Sr Specialist
Citizens • Shelton, CT, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Consumer Product Performance Partner
Citizens Financial Group • Shelton, CT, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Transportation Revenue System Specialist
CDM Smith • Waterbury, CT, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Servicing Ops Sr Specialist
Citizens Bank • Shelton, CT, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Bob's Squad Sales Support Associate
Bob's Discount Furniture • Nesconset, NY, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Senior Manager, Strategy & Operations (Claims Pod)
Headway • New Haven, CT, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Success Manager (Client Services & Onboarding)
Etraveli Group • New Haven, CT, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Sr. Director, Revenue Strategy & Analytics - Shelton, CT (Hybrid)
Hubbell Incorporated • Shelton, CT, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Director, NetSuite Relations & Tech Partnerships
Zone & Co • New Haven, CT, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Strategic Account Manager
Invivyd • New Haven, CT, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
In-Home Sales Consultant
Rapid Home Service Group • Port Jefferson Station, NY, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Operations Leadership Program
Carrier Global Corp • New Haven, CT, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Remote Consumer Research Specialist (Hiring Immediately)
Maxion Research • North Haven, Connecticut, US
[filters.remote]
[job_card.part_time]
[last_updated.last_updated_30] • [promoted]
Side Hustle Project Lead
Finance Buzz • Ridge, New York, US
[job_card.full_time] +1
[last_updated.last_updated_30] • [promoted]
Retail Service Specialist-3
O'Reilly Automotive • Torrington, CT, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Retail Media Account Director US Remote
Pacvue • New Haven, CT, US
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]