Service Coordinator

Patterson isnt just a place to work its a partner that cares about your success.

One of the distinguishing marks of our company is the talented people who embrace the people-first always advancing and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

As a TechEdge Service Coordinator for Patterson Dental you will be responsible for providing a professional approach to dispatching and performing all duties related to the scheduling of requests for service. The service coordinator role requires a high level of professional autonomy due to the nature of resource planning in assignment of service technicians to service requests.

Essential Functions

Triages calls and inquiriesfrom customers.

Assigns and schedules service requests from clients or company personnel.

Manages resources efficiently and effectively for all scheduled service.

Monitors service orders assigned to technicians.

Responsible for the life cycle of service order (creates edits completes and invoice service orders).

Reconciles various CRM reports on amonthly basis.

Works closely with the Branch Procurement Specialist(s) with resource and project planning.

Demonstrates a commitment to Patterson values & professionalism through appropriate conduct at all times.

Performs other service coordinator duties as assigned.

Job Qualifications

Minimum Qualifications :

Associates degree or higherpreferred or 2-5 years equivalent industry experience.

Expresses strong customer serviceorientation or related dispatching experience through excellent written and verbal / phone communication skills.

Has strong organizational andmulti-tasking skills demonstrates sound judgment and excellentdecision-making abilities and shows a great attention to detail.

Ability to positively contribute to the Branch team environment by taking initiative to learn and improve upon skillsets.

Possesses strong planning andorganizational skills both written and verbal.

Uses technology with efficiencyincluding Microsoft 365 and SAP CRM platforms.

Preferred Qualifications :

1-3 years dispatching and customerservice experience with previous experience in the Dental industry preferred.

Previous working experience with project or resource coordination.

Bookkeeping / accounting experience preferred.

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Whats In It For You :

We provide competitive benefits unique incentive programs and rewards for our eligible employees :

Full Medical Dental and Vision benefits and an integrated Wellness Program.

401(k) Match Retirement Savings Plan.

Paid Time Off (PTO).

Holiday Pay & Floating Holidays.

Volunteer Time Off (VTO).

Educational Assistance Program.

Full Paid Parental and Adoption Leave.

LifeWorks (Employee Assistance Program).

Patterson Perks Program.

EEO Statement

Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or other related medical conditions; status as a protected veteran or spouse / family member of a protected veteran; or disability.

Required Experience :

IC

Key Skills

Senior Care,Customer Service,Developmental Disabilities Experience,Computer Skills,Microsoft Outlook,Case Management,Computer Literacy,Dispatching,Home Care,Administrative Experience,Social Work,Word Processing

Employment Type : Full-Time

Experience : years

Vacancy : 1