Banquets General Manager - Philadelphia

Banquets General Manager

The Banquets General Manager is responsible for ensuring that large party dinners and functions are executed in the most efficient and customer-pleasing way possible. The General Manager generally supervises every aspect of execution of a banquet, from setup and breakdown to the actual service, along with scheduling, training and hiring personnel.

Responsibilities

Core Service Standards

CLEAN : Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance.

SAFE : Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.

Fast : Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.

FRIENDLY : Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.

FUN : Work passionately as a team to create a FUN experience both for everyone who works and plays here.

Where You'll Make an Impact

• Ensures smooth and efficient functioning of the Banquet Department on a daily basis.
• Responsible for the timely, precise and expert execution of all banquet functions.
• Ability to meet the demand of clients' events to include presence at numerous food and beverage functions throughout the day.
• Plan and execute all groups from a conference management standpoint, including banquet event orders, group resumes and meeting room setups.
• Assumes responsibility for all equipment, inventories, supplies, furniture and fixtures assigned to the Banquet Department. Ensure that cleaning is scheduled for all banquet equipment during slow times.
• Provides leadership, direction, training and support for the team members and leaders in the department.
• Responsible for recruitment and training of new employees and maintains appropriate staffing levels at all times by liaising with the Recruiting Department.
• Ensure cost effective scheduling of the Banquet Leadership team, Captains, Banquet Servers, Bartenders and House persons to minimize productivity to forecast and budget.
• Assists with establishing good relationships with other departments and outside vendors.
• Attends all financial meetings and is responsible for all P&L statements and goals
• All other duties as assigned.

Qualifications

Skills You'll Need to Succeed

A Few Must Haves

Physical Requirements

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