Remote Primary Care Coordinator (Medical Assistant) Weekends / Nights
Pine Park Health is a value-based primary care practice that is redesigning how residents of senior living communities get or stay healthy and lead a life they love. We're on a mission to dramatically improve healthcare for seniors by building a new model of care that's designed around everyone involved patients, families, community staff members, providers, and payers.
We've started by providing regular prevention and screening, care for chronic conditions, lab work, and diagnostic testing to patients in their apartments. We visit each community frequently to see patients and collaborate on patient health needs with staff. We also make it easier for patients to get care urgently with same-day or next-day care, helping them avoid unnecessary trips to the ER or hospital.
Over 185 communities across Arizona, California, and Nevada work with Pine Park Health today and we're growing quickly to expand our reach and impact. Investors include First Round Capital, Google's AI fund, Canvas Ventures, Foundation Capital, Y Combinator, and Susa. If you're a determined and mission-oriented person who is looking to build the future of healthcare for seniors, join us!
The Primary Care Coordinator serves as the central point of contact for our primary care geriatric care team, managing 500-600 patients alongside nurses and Primary Care Providers. The role focuses on coordinating patient care, maintaining relationships with senior living facilities, and ensuring excellent healthcare delivery through effective communication and documentation.
Key Responsibilities :
- Serve as primary contact for patients, families, and providers
- Schedule and coordinate medical appointments
- Manage patient documentation and EMR updates
- Process urgent care calls and STAT tasks
- Participate in mandatory after-hours shift rotation
- Handle communications via phone, email, text, and fax
- Coordinate with community partners and specialty providers
- Facilitate new patient onboarding
Key Evaluation Metrics : Success will be measured in the following focus areas :
Inbound Phone Calls : Answer 95% of inbound calls within 60 seconds and expect ~30 inbound calls / dayAim for an average wait time of less than 30 secondsEnsure caller wait times do not exceed 2 minutesTask Completion : Messages and Clinical Emails : Address 95% within 2 hoursComplete routine tasks within 7 days; STAT tasks completed within 24 hoursProactively contact all newly enrolled patients within 24 hours to schedule a welcome visitComplete 100% of visit reminder calls each day and expect to make ~20 reminder calls / dayVoicemails : Close / resolve all urgent voicemails within 1 hourReturn non-urgent voicemails within 1 business dayEnsure after-hours voicemails are addressed within first 2 hours of next business dayPatient Care Management : Ensure accurate logging of all patient encounters for chronic care managementLog 6 hours per day of care coordination using our custom logging softwareAssist with improvement projects related to quality and efficiencyAchieve a patient satisfaction survey score of 8.5 / 10 or higherRequirements :
Shift hours M-F 12 : 30am-9 : 00pm PSTHigh School Diploma (some college preferred)Basic understanding of Primary Care OperationsMedical Assistant Certification preferredReliable internet and HIPAA-compliant workspaceComfort with healthcare technology platformsAbility to thrive in a fast-paced, changing environmentAttendance is critical in this role to ensure quality patient careMust be able to work ~5 on call overnights and / or weekendsOngoing Regulatory Requirement : Must not be on any exclusion or debarment from participation in Federal Health Care Programs at any time and must remain in good standing with government regulators such as the OIG, CMS, etc.Benefits Designed For You and Yours :
Stock Option PlanPaid Parental LeaveMedical, Vision, and Dental Insurance401K Retirement PlanMileage and Cell Phone ReimbursementAnnual Wellness AllowanceProfessional and Personal Development Annual AllowanceFSA and Dependent Care FSA10 Paid HolidaysPaid Time OffPaid Sick DaysPhysical Requirements :
Ability to remain seated for extended periodsHigh proficiency with computers and mobile devices