Team Lead, Customer Success

Team Lead, Customer Success

Vidyard is the leading provider of AI-powered video messaging, video hosting, sales prospecting, and buyer engagement solutions for modern revenue teams. Trusted by over 100,000 companies, Vidyard empowers go-to-market teams to connect with buyers in more personal, impactful ways at scale. From prospecting to post-sale, Vidyard helps businesses accelerate deal cycles, increase close rates, and humanize digital communication. With best-in-class AI-generated video tools, real-time engagement analytics, and AI-powered video workflows, Vidyard is redefining how companies grow revenue through video.

About the Role

Vidyard is looking for a Team Lead, Customer Success to join our Customer Success Team. In this player-coach role, you'll manage a partial book of Full-Cycle (Save) accounts while supporting and enabling a broader team of Customer Success Managers across both Save and Growth motions.

Reporting to the Director, Account Management, you'll drive execution, consistency, and coaching across the Customer Success organization. You'll help stabilize accounts at risk, scale best practices for adoption and value realization, and guide the CSM team to deliver measurable retention outcomes.

You'll also partner closely with Account Managers - who own commercial expansion and renewals on healthy accounts - to ensure customers experience a seamless handoff from stabilization to growth.

This is a remote role open to candidates in Canada or the United States.

About the Team

Vidyard's Customer Success team ensures customers realize the full value of the Vidyard platform across the entire post-sale journey. Our model combines :

• Full-Cycle (Save) CSMs, who diagnose and stabilize at-risk accounts and manage full renewals for their book
• Growth CSMs, who deepen adoption, drive value realization, and prepare customers for expansion in partnership with Account Managers.

As a Team Lead, you'll sit at the intersection of both motions - ensuring smooth transitions, aligned strategy, and consistent delivery across the team.

What You'll Work On

What You'll Bring

Our Tech Stack

Will You Thrive at Vidyard?

At Vidyard, success comes from individuals who align with our core values, embrace challenges, and contribute to our high-performing, customer-obsessed culture. You'll thrive here if you :

At Vidyard, we celebrate the intersection of creativity, ambition, AI-driven innovation, and meaningful impact. If you're ready to contribute to our mission of transforming communicationand thrive in a workplace that champions experimentation, smart automation, and customer obsessionVidyard is the place for you.

Why You'll Love Working at Vidyard

At Vidyard, we're passionate about creating an environment where you can succeedboth personally and professionally. Here's what you can look forward to :

Come join a team where your best life meets your best work!

Vidyard is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and / or interview process should notify us at recruitment@vidyard.com. Unsolicited resumes from Agencies will not be accepted.