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Product Support Associate
Product Support AssociateVirtualVocations • New Orleans, Louisiana, United States
Product Support Associate

Product Support Associate

VirtualVocations • New Orleans, Louisiana, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

A company is looking for a Product Support Associate to enhance customer experience through exceptional service and technical support.

Key Responsibilities

Deliver exceptional product support and education while troubleshooting technical issues

Ensure compliance with security processes and maintain platform integrity

Classify and track customer issues, and contribute to knowledge management and documentation

Required Qualifications

At least 2 years of experience in technical support, digital customer service, or IT help desk roles

Experience with troubleshooting technical issues, preferably in financial systems

Ability to think at scale and improve customer enablement processes

Flexibility to work evenings and weekends as needed

Proficiency or eagerness to learn AI-powered tools for optimizing work processes

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Associate Product • New Orleans, Louisiana, United States

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