Position Title: Network Technician
Duration of the Contract: 6 months
Possibility for Extension: Yes
Work Location: Columbia, SC
Position Overview:
We are looking for a Network Technician:
- Works under limited supervision in the administration, planning, installation, configuration, maintenance, and support of computer hardware, software, printers, and network connectivity.
- Updates tickets in the ticketing system on all it-related issues and assists helpdesk personnel with lower tier support when requested.
- Monitors cyber threats, attacks, and vulnerabilities such as viruses, ransomware, worms, trojans, keyloggers, adware, bots, rats, and logic bombs.
- Participates in network troubleshooting for connection-based issues between endpoint devices and distribution switches.
- Processes inventory and maintenance requests for computer systems and printers on the network.
- Conducts and aids in inventory of computer equipment across all regions.
- Assists in preparing new systems and devices for employees.
- Updates active directory information for users and conducts password resets and system configuration updates using SCCM.
- Additional required deliverables include:
- Documentation
- Technical
- User documentation
- Knowledge transfer
- Technical training
- User training
- Official knowledge transfer sessions
- Screen sharing
- Recorded
- Weekly status reports to hiring manager
- Accomplished
- Planned
Required Qualifications:
- 5+ years of experience in enterprise desktop support and customer service.
- Skilled in desktop administration for windows 7 and windows 10.
- 3+ years of experience in system administration
- 3+ years of experience with the following: GPO (windows group policy object) administration, SCCM (system center configuration manager), and MDM (mobile device management).
Education:
Bachelor's Degree OR Master's Degree in Computer Science, OR Information Systems/Technology Management OR Equivalent Work Experience.
Preferred Skills:
- Good understanding of desktop support concepts for the enterprise as it relates to troubleshooting network endpoints.
- Mobile device management AirWatch, MS Intune
- Lansweeper