Head of Collections

YouLend Head Of Collections And Recoveries For Us Operation

YouLend is a rapidly growing FinTech that is the preferred embedded financing platform for many of the world's leading e-commerce platforms, tech companies, and payment service providers. Our software platform enables our partners to extend their value proposition by offering flexible financing products in their own branding, to their merchant base, without capital at risk.

We are owned by the leading private equity company, EQT, and have grown +100% year-on-year since 2020. Our US headquarters are in Atlanta, GA and European headquarters are in London, UK. However, we are also present in several European countries as well as the United States where we service our partners, including eBay, Stripe, Amazon, Shopify, GrubHub, and Shift4.

YouLend is looking to hire a head of collections and recoveries for the US operation. In this role, you will be working closely with the VP of operations to increase our collection rates, while providing excellent customer support. You will be responsible for a growing team of experienced collectors servicing our merchants across the United States (the team is 6 FTEs today). In addition to this, you will also be a key stakeholder in ensuring the continued success of our relationship with our debt purchasing and servicing partners.

You will get an opportunity to work cross-functionally with a wide range of stakeholders at YouLend including our finance, capital markets, and credit risk teams. In addition to this, you will be part of the operational leadership team at YouLend liaising with the head of sales and head of credit decisions. The role will also require overlap with the tech team to automate and standardize existing processes.

We are constantly innovating, automating, and improving our workflows. In this role, you will be expected to contribute your views on how we can continuously improve.