Quality Control Representative

Temporary Living.

Lasting Impressions.

A corporate apartment is rented to an individual or company for a short-term length of time. Corporate apartments are utilized for various reasons, including relocation, temporary job assignments, individuals in between homes or that have been displaced from their homes due to natural disasters. Part of our vision to create an extraordinary experience and fulfilling the interim housing needs of our clients in Personalized, Innovative, and Dedicated way.

This position is an On-Call / As Needed position. Please see summarized job duties below.

Job : Quality Control Representative (QCR)

FLSA Status : Hourly, Non-Exempt - On-Call / As Needed

Position Reports to : Area Manager

Work Location : Miami / West Palm Beach, Florida Area

Positions Supervised : None

Responsibilities :

The primary responsibility is to inspect apartments prior to a guests' move in and after a guests' move out to ensure that the apartment is in proper move-in / move-out conditions in accordance with CWS presentation guidelines.

• Prepare, purchase, and assemble move-in gifts, groceries, and marketing materials.
• Perform white glove inspection, minor touch up during final walk through
• Secure arrival instructions and QR tent cards are accurate and placed in visible area.
• Test all technology equipment and appliances tare properly functioning, i.e. : Wi-Fi, Cable, and all major appliances in the unit.
• Deliver additional items such as hot spots
• Be available for technology equipment pick up or delivery and set up, such as cable / internet companies to replace equipment including picking up new cable boxes, remote controls, HDMI cables, hotspots, etc.
• Use Surface Pro, iPad, or phone to take pictures of apartment during move in / out and upload to recordkeeping application
• Review schedule daily for arrivals, departures, and tasks
• Manage the inventory and volume of supplies to ensure there are always enough to assemble marketing materials, move-in gifts, and any other items that is required to be purchased for the corporate apartment to ensure guest satisfaction.
• Oversee inventory and pick up of lock boxes within 48 hours of move-in.
• Report ALL damages and maintenance issues to the apartment property management and / or CWS team
• Promote positive teamwork and communications with coworkers and clients by maintaining a professional attitude, demeanor, and appearance.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of this position, duties and responsibilities may change at any time with or without notice

This job requires daily travel to and from community properties within major metropolitan areas within 75 miles on a regular basis or be asked to attend company functions in cities other than home cities, requiring overnight stays. This job also requires : maintaining body equilibrium to prevent falling, bending at the neck, waist, arms, legs, transporting an object, up to 50lbs, ascending or descending stairs, and ramps.

Business Hours : Monday-Friday : 8 : 30am-5 : 30pm - This position works on an ON-CALL / AS NEEDED basis.

Education / Certification : High School diploma or GED or equivalent

Experience Preferred : Background in customer service experience, property maintenance management, or in housekeeping is a plus. Computer proficient, particularly in Microsoft Outlook and Word, Smart phone technology.

Requirement : Ability to pass background, drug and driving record check annually, as per company policy andguidelines.Must maintain a valid and unexpired driver's license that meets company driving standards and maintain current automobile insurance and registration.

CWS Corporate Housing is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.