Sales Manager II

Overview

The Sales Manager II role generates maximum sales efficiencies, while maintaining or exceeding targeted Volume Per Guest. This position assists with the supervision of the In House and Action Line through coaching, modeling, and reinforcing effective sales and customer service practices, behaviors, and results. This Manager is the lead on any and all customer service issues that require experienced and speedy resolution.

Responsibilities

• Shapes Strategy for Improving Levels of Customer Service : Supports the Director of Sales and Sr Sales Manager by challenging established methods, exploring problems, processes, and solutions in new ways, and identifying novel solutions to old problems by trying new methods and technologies, including enhancing business results and the customer experience.
• Supports the Execution of Sales Strategies : Responsible for the performance of the overall team and ensuring sales contracts are executed; follows up on personal sales activity, including conversion of pending business and post-cancellation calls; addresses concerns regarding the conduct of a Sales Executive and collaborates with the DOS and Senior Managers.
• Drives for Results : Individual production performance meets or exceeds minimum standards; responsible for closing sales in accordance with current policies; maintains strong product knowledge and assists Sales Executives with Guest questions; interacts with Guests to ensure understanding of HGV product and vacation ownership; strategizes with Sales Executives regarding sales presentations and product pitches; conducts motivational morning sales meetings; helps manage the leadership team in supervising Sales Executives and holding them accountable for adherence to policies; generates maximum performance using predefined metrics; ensures contracts are completed properly and processed; manages staff performance and creates a positive work environment; performs other reasonable requests as assigned by management.

Qualifications - What are we looking for?

Additional capabilities

Benefits

Equal Opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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